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Knowledge articles

  • Where does IXON store data?
  • Timeout error on variables when using a serial converter with a Siemens PLC
  • Can the IXrouter be used as a Real-Time Ethernet switch?
  • The IXrouter regularly loses its cellular connection for a short time
  • The IXrouter cannot detect the Wi-Fi hotspot of an Apple iPhone
  • Error 'Unknown user' when accepting an invitation with a Microsoft account
  • Special characters are not displayed correctly in IXON Cloud after a CSV import
  • IXrouter LAN Wi-Fi hotspot regularly spikes, timeouts, or drops
  • Which channel does the LAN Wi-Fi hotspot use?
  • How to create an IXrouter log file for troubleshooting purposes
  • How to see an incorrectly configured Wi-Fi password in a log file
  • How to see the start of data logging of an IXrouter in a logfile
  • How to port forward Microsoft Windows File Sharing through the IXrouter
  • Explanation on the byte order for a Modbus data source
  • The IXrouter's cellular connection disconnects spontaneously
  • Logging historical data stops after a while (EtherNet/IP)
  • Error on Device page: "Data logging error"
  • The IXrouter has internet access but doesn’t come online (SSL inspection)
  • Rebooting an IXrouter may temporarily interrupt a switch connected to the LAN interface
  • VPN connection does not work on macOS Ventura 13.4.1(c)
  • Slow connection in Rockwell Studio 5000 to Allen-Bradley devices
  • Error: “Rate limit active” or “Device is blocked”
  • Modbus error: Illegal data address
  • Data exports and Cloud Notify e-mails show a different time than expected
  • A 'Config push warning' is shown
  • One or more users don't receive an invite e-mail
  • How are the minus and the ground separated on the power connector?
  • Warning message: You don't have sufficient permissions to view this page
  • 502 Bad Gateway error when opening an HTTP service (CORS header)
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