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Establish a VPN connection

  • Updated

A VPN connection allows you to access your machine as if you are on-site. You can connect to your device (IXrouter / IXagent) from a computer, smartphone, and tablet. Once you have a VPN connection, you can access your machine using your development and other software.

Connect to your device from a computer

VPN client required

View our "VPN client installation"-guide for details.

VPN settings

  • Proxy server

If your computer's internet connection passes through a proxy server, you'll have to configure your VPN client accordingly: VPN client settings. If you are unsure, please contact the local IT department.

  • Censored network

If your computer is located in a country that doesn't allow VPN connections (e.g. China), you'll have to configure your VPN client accordingly: VPN client settings.

The next steps show you how to establish a VPN connection:

  • Open the IXON Cloud Portal, which is also accessible via the Apps menu in the top right corner if you are currently in a different IXON Cloud app.
  • Open the main menu , go to Devices  in the left menu, select the concerning device, and press [Connect] in the VPN section.

The VPN client will now start to connect to your device as shown by the VPN client's connection status in the bottom right corner. Upon completion its status will change to "Connected", indicating that you are now connected to your device.

Unable to connect?

If you see an error at the bottom of your screen, please consult the following article: Troubleshooting - unable to establish a VPN connection.

Connected

You are now able to access your machine as if you are on-site. View our "Connect to your machine"-article for more information.

Connect to your device from a smartphone or tablet

Requirements

  • The IXON Cloud mobile app (available for iOS and Android).
  • If you want to connect to an IXrouter2 it needs to run firmware 2.13 or higher. In case of an IXrouter3 it needs to run firmware 3.14 or higher. Please upgrade your firmware if you are running an older version.

Stealth mode

Mobile VPN does not support stealth mode or proxy server.

If you meet these requirements it's quite simple:

  • Start the IXON Cloud mobile app and login.
  • Open the IXON Cloud Portal, which is opened by default but also accessible via the More menu in the bottom right corner if you are currently in a different IXON Cloud app.
  • Go to Devices in the bottom menu, select the concerning device, and press [Connect] in the VPN section.

Next step

You now have a VPN connection and can switch to another app on your smartphone to connect to the machine. The VPN connection stays active in the background.