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Quick overview - find the information you're looking for

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This article will help you to quickly find the information you are looking for. Select what you would like to do:

I want to configure my device (IXrouter / IXagent) and it is not yet registered in the IXON Cloud

You will first need to register your device in the IXON Cloud before you can start using it. Select what applies to you:

I want to configure my device (IXrouter / IXagent) and it is registered in the IXON Cloud

If your device is online in the IXON Cloud, you can make changes in the IXON Cloud and then send those changes to your device to effectively apply them. If your device is offline, you often can still change its configuration using different methods. Details can be found in the respective support articles. Select what you would like to do:

I want to connect to my machine as if I am on-site

If you want to connect to your machine just like you would if you would be on-site, using your development or perhaps other software, then you'll need to establish a VPN connection to your device (IXrouter / IXagent) first:

If you are unable to establish a VPN connection, please consult Troubleshooting - unable to establish a VPN connection.

Once you have a VPN connection, you can connect to your machine:

If you are unable to connect to your machine, please consult Troubleshooting - unable to connect to your machine.

I want to connect to my machine's HTTP or VNC server

If your machine is running an HTTP or VNC server, you can configure and use an HTTP/VNC service. This enables you to access the machine's HTTP/VNC server without you first needing to establish a VPN connection:

If you are unable to access the HTTP/VNC server using an HTTP/VNC service, please consult Troubleshooting - the HTTP/VNC service is not working.

I want to view live data from my machine

You van view live data from your machine in the IXON Cloud. This data is not saved.

For more information, take a look here: Configure and use live data.

I want to collect data from my machine

You can automatically log data from your machine into the IXON Cloud. Once data is logged, you can visualize it in components on custom pages, using the readily available components or by creating your own component. Also, using our API, you can access the logged data and use it in any custom or third party system.

For more information, take a look here: Configure and use historical data.

I want to be notified about important machine events

You can receive an e-mail or push notification when a certain machine event happens. For example, when a temperature rises too high, an emergency stop has occurred, product has ran out, or a set amount of operating hours have passed and it's necessary to schedule a maintenance appointment. The details of the machine event(s) are yours to choose and you can configure unlimited alarms.

In addition to IXON's built-in e-mail and push notifications, you can expand your options further by setting up a webhook link to a third party service (e.g. iLert, PagerDuty, or SIGNL4).

For more information, take a look here: Configure and use alarming.

I want to create custom pages for my colleagues and customers

In the IXON Cloud Portal, you can add main pages, customize the displayed cards, and customize and add device pages. The latter you see when you open a device in the IXON Cloud Portal. Furthermore, you can assign these device pages to specific devices and also specify who has access to which pages.

I want to manage my profile

You can manage your profile in the IXON Cloud, by opening the account menu in the top right corner, and clicking on My profile. Select what you would like to do:

I want to manage my company

You can manage your company in the IXON Cloud Admin. Select what you would like to do:

I want to manage users or the user management system

I want to manage users

If you'd like to invite a user to the IXON Cloud, you can do so in the IXON Cloud Portal. Note that your user role will need "Manage users" before you can start managing users. If you haven't already, we strongly advise you to first read about our user management system:

After having read the above article, select what you would like to do:

I want to configure the user management system

User permissions are determined by the user role they have been assigned. You can change or set a user's permissions by changing or creating a role. By using access categories you can give permissions for specific services or pages. Additionally, you can also assign users and devices to a group, to make a role applicable to only a group of users and devices. If you haven't already, we strongly advise you to first read about our user management system:

After having read the above article, select what you would like to do:

I want to manage devices and device settings

You can manage your devices from inside the IXON Cloud. Note that they will have had to been connected to the IXON Cloud first. You can then:

If you're looking to change your device's network configuration, look here instead.