If you are connected to a proxy server for your internet connection, you'll have to configure the IXrouter to connect via that proxy server as well. The local IT department will know if this is the case and can provide you with the necessary information.
Select what applies to you:
My IXrouter is currently offline
If the IXrouter is offline, you will need to create a configuration file like you did the first time you registered the IXrouter. There is no need to remove the IXrouter's registration from the IXON Cloud.
- Open the IXON Cloud Fleet Manager app, which is accessible from the Apps menu
in the top right corner if you are currently in a different IXON Cloud app. - Open the main menu
, go to Tools 
, and click [Start configuration] in the "Router config-file"-section.
You will be presented with different connection types to connect to the IXON Cloud. Please use the wired connection to add the proxy server configuration.
- Select "Wired network" and click [Next] to continue.
- Make sure the IP address and DNS server are set correctly. You can either check the IXrouter's current WAN configuration or consult the local IT administrator if you are unsure.
- Expand the [HTTP Proxy] option and select "Connect through a proxy server". Enter the proxy server's IP address and port, and enter the proxy server authentication details, if applicable. If you are unsure about what to configure or enter, please consult the local IT administrator. Click [Next].
- Make sure the IXrouter's LAN (machine network) IP address is set correctly. It's advised to simply enter the IXrouter's current LAN IP address. Click [Next].
- Click [Download file] to download the generated file, called ixrouter.conf, and save the file to the root directory of a USB flash drive. You may exit the configuration tool by clicking the X in the upper left corner.
- Power on your IXrouter. Skip this step if the IXrouter was already powered on.
- Insert the USB flash drive into the IXrouter's USB port.
ACT LED status
The IXrouter's ACT LED should blink blue quickly shortly after inserting the USB flash drive, indicating that the IXrouter is configuring itself.
If this hasn't happened after 1 minute, please check that the file is located in the root directory of the USB flash drive and that the file name is exactly "ixrouter.conf". Try a different USB flash drive if the problem persists.
After roughly 2 minutes, the IXrouter's ACT LED should be solid blue, indicating that it has an active VPN connection to the IXON Cloud.
View our troubleshooting article for details about other ACT LED statuses.Connected via a proxy server
The IXrouter will now connect via the configured proxy server.My IXrouter is currently online
If the IXrouter is online, you can make the changes in the IXON Cloud and push them to the IXrouter.
- Open the IXON Cloud Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different IXON Cloud app.
- Open the main menu , go to Devices
, and select the concerning device. - Expand the Network
options and go to [WAN]. - Click [Configure] next to the wired connection.
- Check the "Connect through a proxy server" option. Enter the proxy server's IP address and port, and enter the proxy server authentication details, if applicable. If you are unsure about what to configure or enter, please consult the local IT administrator.
- Click [Confirm].
You have now made the changes in the IXON Cloud, but these are not yet active in your device. You will need to push your changes to your device for them to take effect.
- Click [Push config to device] in the top right corner.
Connected via a proxy server
The IXrouter will now connect via the configured proxy server.