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Invite a new user

  • Updated

You can have unlimited users in your IXON Cloud company. To invite a new user, you only need their e-mail address.

If they already have an IXON user account, they will receive an e-mail with a link to accept the company invite. Alternatively, if they don't have one yet, they will receive a link to set up a new user account and simultaneously accept the company invite as well.

Invite a user to your company

The steps below explain how you can invite a user into your IXON Cloud company.

  1. Go to Portal > Users and click onadd.svgInvite users.
  2. Enter the e-mail address of the new user.
    • You can add multiple e-mail addresses by pressing ENTER after each one.
  3. Enter the remaining information (details below).
    Field Description
    Invitation language Set the language of the invitation e-mail. You can set the default invitation language at Admin > Identity under Portal settings.
    Invitation message
    (optional)    		 Add a message to the invite e-mail.
    Access level Select company-wide, group-specific, or device-specific access.
    Group / Device
    (only for group-specific and device-specific access)

    The user will have access to all devices in this group and the selected role is limited to this group. With device-specific access, you can select one device to which you grant access.

    More information: How to use groups?
    Role

    Each role is a combination of permissions and thus determines what a user can and cannot do.

    More information: How to use roles?
    Managed by
    (only for device-specific access)

    The device may be part of more than 1 group. This field determines by which group the user can be managed and prevents users in other groups from seeing and managing this user. Only users with permission Manage users in the selected group can see and manage this user.

    More information: How to use groups?
    Temporary access Set an end date for access to automatically expire.
    Required module
    Required module: Temporary Access. Check your modules at Admin > Licenses. To obtain this module, contact your IXON account manager or IXON distributor.
  4. Click Send invite.

The new user will receive an e-mail containing the company invite link. If the e-mail hasn't been received within 15 minutes, please check the spam folder and also reach out to the local IT department to check if the e-mail has been incorrectly quarantined by the mail server.

You can see all pending invites at the top of your user list. There, you can also resend the invitation e-mail or delete the invite entirely (uninvite).