This article helps you troubleshoot when the IXrouter has trouble connecting to the IXON Cloud. Select the connection type that you configured on the IXrouter:

• Wired
• Wi-Fi
• Cellular

Wired connection

Wait at least 2 minutes for the IXrouter to finish booting and attempting to connect to the IXON Cloud. Select what the Activity (ACT) LED status is after these 2 minutes:

• (ACT) Constant red
• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 short pulse
• (ACT) Blinking blue 1 long pulse
• (ACT) Blinking blue 2 short pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The IXrouter is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the IXrouter. If you just attempted to register the IXrouter using a USB flash drive, this status means that the IXrouter didn't recognize the USB flash drive or didn't find the file "ixrouter.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "ixrouter.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the IXrouter's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the IXrouter.

Back to Wired overview

(ACT) Blinking red 1 pulse

Description
The IXrouter is unable to access the IXON server.

• Check the connection by unplugging the Ethernet cable from the IXrouter's WAN (internet) port and plugging it into your computer. Turn off any other connections on your computer, like Wi-Fi.

If your computer had internet access in the test above, then the IXrouter may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Ethernet settings on the IXrouter's local web interface. Make sure that:

• the WAN (internet) settings are correct for internet access in the local network. Letting the IXrouter obtain an IP address automatically (DHCP) will be suitable for most situations. If you configure a static IP address instead, be sure to always consult the local IT administrator for the correct network settings (IP address, network mask, default gateway, and DNS server).
• proxy server settings are correctly configured, if applicable.

Make sure that the IXrouter is allowed to reach the IXON Cloud:

• Check with the local IT administrator that the company firewall is not blocking the IXrouter's attempts to reach the IXON Cloud. Details can be found at: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wired overview

(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the IXrouter settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the IXrouter cannot differentiate between the two and cannot reliably determine which way is "the internet".

Solutions
There are a few solutions to this situation that you can choose from:

• Change the IXrouter's LAN IP range by creating a new configuration file with the same WAN settings, but a different LAN IP range than before. Note that you will also have to change the IP range on your connected hardware, like the PLC.
• Change the IXrouter's WAN IP range by choosing one of these options:
  • Ask the local IT administrator if there is a different IP range or VLAN available to which you can connect the IXrouter for internet access.
  • Use an IXrouter 4G/LTE model in combination with a cellular connection instead of the current wired connection.
  • Place a router, this can be any router you have lying around, between the corporate network and the IXrouter's WAN port. Configure that router such that the IXrouter will receive an IP address in a different IP range than before and for it to also have internet access.

Back to Wired overview

(ACT) Blinking red 4 pulses

Description
The IXrouter was removed from the IXON Cloud.

Solution
The IXrouter needs to be registered again without rebooting the IXrouter. If the USB flash drive with the configuration file is still in the IXrouter, simply take out the USB flash drive and insert it again, without rebooting the IXrouter. If you do reboot the IXrouter, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

Back to Wired overview

(ACT) Blinking red 5 pulses

Description
The IXrouter is trying to register itself in an IXON Cloud company, but there is still an old registration from the IXrouter listed in that IXON Cloud company. This situation usually happens when someone has factory reset the IXrouter and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old IXON Cloud registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old IXON Cloud registration:

• Remove the device from the IXON Cloud.
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

Back to Wired overview

(ACT) Blinking blue 1 short pulse

Description
The IXrouter is connecting to the IXON Cloud.

• Check with the local IT administrator that their company firewall is not blocking the IXrouter's attempt to connect to the IXON Cloud. Details can be found at: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wired overview

(ACT) Blinking blue 1 long pulse

Description
The IXrouter's VPN connection is manually disabled.

Solution
If you keep seeing this LED status it means that the IXrouter's VPN connection is manually disabled.

• Enable the VPN connection. Depending on how it is disabled, through its Digital Input or through the IXON Cloud, use that same method to enable it again. Details can be found at: Switch VPN on/off.

Back to Wired overview

(ACT) Blinking blue 2 short pulses

Description
The IXrouter is initiating a VPN connection to the closest IXON VPN server.

Solution
If you keep seeing this LED status it means that the IXrouter is unable to establish the VPN connection. This is being prevented by something in the local company network or national network.

National firewall
Some countries censor their inhabitants' internet connection and, as enforcement, have banned or restricted VPN usage (e.g. China). In such countries it may be required to turn on Stealth mode.

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.

In some contries Stealth mode will not work. In Pakistan, the Pakistan Telecommunication Authority (PTA) requires that every VPN connection to the outside world needs to be registered for VPN to work.

• Information about the procedure can be found on the PTA website: https://www.pta.gov.pk/en/faqs/4 . For assistance in this process, contact the PTA themselves or a local authority.
• Part of the form that you will receive is about the VPN connection. See below for help.
  

  Parameters	A-end	B-end
  IP addresses used	Enter the internet IP address of the local customer business	Contact us for an up-to-date list of IXON VPN server IP addresses
  Location (Country)	Pakistan	The Netherlands
  Business name	Enter the local customer business name	IXON B.V. Zuster Bloemstraat 20 5835 DW Beugen The Netherlands
  Type of non-standard communication	MQTTS, OpenVPN
  Type of compression	None
  Rate of compression (in bits)	-
  If standard VPN, then mention standard of VPN	OpenVPN
  If VPN is proprietary, mention product detail	-

If you're in a different country that you know or suspect to have banned or restricted VPN usage:

• Contact your local IT or local Internet Service Provider (ISP) for assistance in allowing VPN for the IXrouter.

Company firewall
A company firewall may also block (some) traffic. As a quick test you can make the VPN connection use different ports and protocols:

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.
  or
• Change the VPN connection type to UDP at Fleet Manager > Devices > Your device > Network > VPN.

If the IXrouter can connect now, you can leave the settings as they are and continue to use the IXrouter.

Regardless of the outcome of the above tests, it is still recommended to take the proper route:

• Contact the local IT to make an exception for the IXrouter. A full overview of the ports, protocols, and servers used by the IXrouter can be found here: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wired overview

(ACT) Constant blue

Description
The IXrouter has an active VPN connection to the IXON Cloud.

Solution
If you see the IXrouter listed in your IXON Cloud company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the IXrouter listed in your IXON Cloud company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this IXrouter.

If the above is correct, but you still don't see the IXrouter, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the IXrouter.
• If you do NOT wish to save its previous configuration, you can factory reset the IXrouter and then register it again.

Back to Wired overview

Wi-Fi connection

Wait at least 2 minutes for the IXrouter to finish booting and attempting to connect to the IXON Cloud. If the Signal () LED is off and the Activity (ACT) LED status is still constant red after these 2 minutes, click below.

• (ACT) Constant red

If the Activity LED is not constant red then the IXrouter was configured and we'll first focus on the Signal LED and only once it's constant purple/blue we'll continue with the Activity LED. Reason is because the IXrouter will need to be connected to the Wi-Fi network, indicated by the Signal LED, before it can try to connect to the IXON Cloud, indicated by the Activity LED.

Select what the Signal () LED status is after these 2 minutes:

• () Blinking blue
• () Blinking blue 1 pulse
• () Blinking red 1 pulse
• () Constant red
• () Constant purple
• () Constant blue

If the Signal LED is constant purple/blue, select what the Activity (ACT) LED status is:

• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 short pulse
• (ACT) Blinking blue 1 long pulse
• (ACT) Blinking blue 2 short pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The IXrouter is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the IXrouter. If you just attempted to register the IXrouter using a USB flash drive, this status means that the IXrouter didn't recognize the USB flash drive or didn't find the file "ixrouter.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "ixrouter.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the IXrouter's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the IXrouter.

Back to Wi-Fi overview

() Blinking blue

Description
The Wi-Fi module is being initialized.

Solution
Please wait for the IXrouter to finish. You will see a different LED status shortly.

Back to Wi-Fi overview

() Blinking blue 1 pulse

Description
The IXrouter is unable to connect to the Wi-Fi network.

Solution
The IXrouter may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Wi-Fi settings on the IXrouter's local web interface. Make sure that:

• the network name (SSID) is entered with the correct capitalization ("guestwifi" is a different network than "GuestWiFi").
• the password is entered correctly.

The Wi-Fi network may not be within reach or is incompatible with the IXrouter. Make sure that the Wi-Fi network:

• is within range. You can check this by opening your computer/phone. You should be able to find the Wi-Fi network if it's within range.
• signal is able to reach the IXrouter. If the IXrouter is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
• the antenna is a Wi-Fi antenna. A Wi-Fi antenna will have an RP-SMA Male connector.
• the antenna is connected to the correct SMA connector on the IXrouter, indicated by "Wi-Fi".
• is 2.4GHz and on a channel between 1 - 11. The IXrouter can only connect to 2.4GHz networks and only if they are on channels 1 - 11. Special characters can be used for the SSID. But it cannot end with a space. Search online how you can determine on your computer/phone if the Wi-Fi network matches these criteria or consult the local IT administrator.
• does not require you to log in to a webpage or accept their terms of use first. This is common with public networks and can easily be checked by connecting to the Wi-Fi network with your mobile phone. Since there is no universal way to handle these widely varying pages, the IXrouter is unable to connect to such a network. Use a different Wi-Fi network if available.

Back to Wi-Fi overview

() Blinking red 1 pulse

Description
The IXrouter is unable to connect to the Wi-Fi network.

Solution
The IXrouter may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Wi-Fi settings on the IXrouter's local web interface. Make sure that:

• the network name (SSID) is entered with the correct capitalization ("guestwifi" is a different network than "GuestWiFi").
• the password is entered correctly.

The Wi-Fi network may not be within reach or is incompatible with the IXrouter. Make sure that the Wi-Fi network:

• is within range. You can check this by opening your computer/phone. You should be able to find the Wi-Fi network if it's within range.
• signal is able to reach the IXrouter. If the IXrouter is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
• the antenna is a Wi-Fi antenna. A Wi-Fi antenna will have an RP-SMA Male connector.
• the antenna is connected to the correct SMA connector on the IXrouter, indicated by "Wi-Fi".
• is 2.4GHz and on a channel between 1 - 11. The IXrouter can only connect to 2.4GHz networks and only if they are on channels 1 - 11. Special characters can be used for the SSID. But it cannot end with a space. Search online how you can determine on your computer/phone if the Wi-Fi network matches these criteria or consult the local IT administrator.
• does not require you to log in to a webpage or accept their terms of use first. This is common with public networks and can easily be checked by connecting to the Wi-Fi network with your mobile phone. Since there is no universal way to handle these widely varying pages, the IXrouter is unable to connect to such a network. Use a different Wi-Fi network if available.

Back to Wi-Fi overview

() Constant red

Description
The IXrouter is connected to the Wi-Fi network, but has poor reception.

Solution
This may not be an issue, but can result in slower data transmission or unwanted disconnects. There are a few things you can do:

• Relocate the antenna for a better reception:
  • Move the antenna closer to the Wi-Fi network's access point.
  • If the antenna is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
• Have the IXrouter connect to a Wi-Fi network with a closer access point.
• Use a 3rd party Wi-Fi extender or amplifier to strengthen the Wi-Fi signal.

Back to Wi-Fi overview

() Constant purple

Description
The IXrouter is connected to the Wi-Fi network, and has decent reception.

You generally won't experience issues with this reception strength, but you can always check the tips above to improve the reception.

Back to Wi-Fi overview

() Constant blue

Description
The IXrouter is connected to the Wi-Fi network, and has good reception.

Back to Wi-Fi overview

(ACT) Blinking red 1 pulse

Description
The IXrouter is unable to access the IXON server.

• Check the connection by connecting your mobile phone to this Wi-Fi network.

Make sure that the IXrouter is allowed to reach the IXON Cloud:

• Check with the local IT administrator that their company firewall is not blocking the IXrouter's attempts to reach the IXON Cloud. Details can be found at: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wi-Fi overview

(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the IXrouter settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the IXrouter cannot differentiate between the two and cannot reliable determine which way is "the internet".

Solutions
There are a few solutions to this situation that you can choose from:

• Change the IXrouter's LAN IP range by creating a new configuration file with the same WAN settings, but a different LAN IP range than before. Note that you will also have to change the IP range on your connected hardware, like the PLC.
• Change the IXrouter's WAN IP range by choosing one of these options:
  • Ask the local IT administrator if there is a different IP range or VLAN available to which you can connect the IXrouter for internet access.
  • Use an IXrouter 4G/LTE model in combination with a cellular connection instead of the current Wi-Fi connection.
  • Place a router, this can be any router you have lying around, between the corporate network and the IXrouter. Configure that router such that the IXrouter will receive an IP address in a different IP range than before and for it to also have internet access.

Back to Wi-Fi overview

(ACT) Blinking red 4 pulses

Description
The IXrouter was removed from the IXON Cloud.

Solution
The IXrouter needs to be registered again without rebooting the IXrouter. If the USB flash drive with the configuration file is still in the IXrouter, simply take out the USB flash drive and insert it again, without rebooting the IXrouter. If you do reboot the IXrouter, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

Back to Wi-Fi overview

(ACT) Blinking red 5 pulses

Description
The IXrouter is trying to register itself in an IXON Cloud company, but there is still an old registration from the IXrouter listed in that IXON Cloud company. This situation usually happens when someone has factory reset the IXrouter and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old IXON Cloud registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old IXON Cloud registration:

• Remove the device from the IXON Cloud.
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

Back to Wi-Fi overview

(ACT) Blinking blue 1 short pulse

Description
The IXrouter is connecting to the IXON Cloud.

• Check with the local IT administrator that the company firewall is not blocking the IXrouter's attempt to connect to the IXON Cloud. Details can be found at: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wi-Fi overview

(ACT) Blinking blue 1 long pulse

Description
The IXrouter's VPN connection is manually disabled.

Solution
If you keep seeing this LED status it means that the IXrouter's VPN connection is manually disabled.

• Enable the VPN connection. Depending on how it is disabled, through its Digital Input or through the IXON Cloud, use that same method to enable it again. Details can be found at: Switch VPN on/off.

Back to Wi-Fi overview

(ACT) Blinking blue 2 short pulses

Description
The IXrouter is initiating a VPN connection to the closest IXON VPN server.

Solution

If you keep seeing this LED status it means that the IXrouter is unable to establish the VPN connection. This is being prevented by something in the local company network or national network.

National firewall
Some countries censor their inhabitants' internet connection and, as enforcement, have banned or restricted VPN usage (e.g. China). In such countries it may be required to turn on Stealth mode.

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.

In some contries Stealth mode will not work. In Pakistan, the Pakistan Telecommunication Authority (PTA) requires that every VPN connection to the outside world needs to be registered for VPN to work.

• Information about the procedure can be found on the PTA website: https://www.pta.gov.pk/en/faqs/4 . For assistance in this process, contact the PTA themselves or a local authority.
• Part of the form that you will receive is about the VPN connection. See below for help.
  

  Parameters	A-end	B-end
  IP addresses used	Enter the internet IP address of the local customer business	Contact us for an up-to-date list of IXON VPN server IP addresses
  Location (Country)	Pakistan	The Netherlands
  Business name	Enter the local customer business name	IXON B.V. Zuster Bloemstraat 20 5835 DW Beugen The Netherlands
  Type of non-standard communication	MQTTS, OpenVPN
  Type of compression	None
  Rate of compression (in bits)	-
  If standard VPN, then mention standard of VPN	OpenVPN
  If VPN is proprietary, mention product detail	-

If you're in a different country that you know or suspect to have banned or restricted VPN usage:

• Contact your local IT or local Internet Service Provider (ISP) for assistance in allowing VPN for the IXrouter.

Company firewall
A company firewall may also block (some) traffic. As a quick test you can make the VPN connection use different ports and protocols:

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.
  or
• Change the VPN connection type to UDP at Fleet Manager > Devices > Your device > Network > VPN.

If the IXrouter can connect now, you can leave the settings as they are and continue to use the IXrouter.

Regardless of the outcome of the above tests, it is still recommended to take the proper route:

• Contact the local IT to make an exception for the IXrouter. A full overview of the ports, protocols, and servers used by the IXrouter can be found here: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Back to Wi-Fi overview

(ACT) Constant blue

Description
The IXrouter has an active VPN connection to the IXON Cloud.

Solution
If you see the IXrouter listed in your IXON Cloud company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the IXrouter listed in your IXON Cloud company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this IXrouter.

If the above is correct, but you still don't see the IXrouter, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the IXrouter.
• If you do NOT wish to save its previous configuration, you can factory reset the IXrouter and then register it again.

Back to Wi-Fi overview

Cellular connection

Wait at least 2 minutes for the IXrouter to finish booting and attempting to connect to the IXON Cloud. If the Signal () LED is off and the Activity (ACT) LED status is still constant red after these 2 minutes, click below.

• (ACT) Constant red

If the Activity LED is not constant red then the IXrouter was configured and we'll first focus on the Signal LED and only once it's constant purple/blue we'll continue with the Activity LED. Reason is because the IXrouter will need to be connected to the cellular network, indicated by the Signal LED, before it can try to connect to the IXON Cloud, indicated by the Activity LED.

Select what the Signal () LED status is after these 2 minutes:

• () Blinking blue
• () Blinking blue 1 pulse
• () Blinking red 1 pulse
• () Blinking red 2 pulses
• () Blinking red 3 pulses
• () Blinking red 4 pulses
• () Constant red
• () Constant purple
• () Constant blue

If the Signal LED is constant purple/blue, select what the Activity (ACT) LED status is:

• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 short pulse
• (ACT) Blinking blue 1 long pulse
• (ACT) Blinking blue 2 short pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The IXrouter is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the IXrouter. If you just attempted to register the IXrouter using a USB flash drive, this status means that the IXrouter didn't recognize the USB flash drive or didn't find the file "ixrouter.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "ixrouter.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the IXrouter's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the IXrouter.

Back to Cellular overview

() Blinking blue

Description
The cellular module is being initialized.

Solution
Please wait for the IXrouter to finish. You will see a different LED status shortly.

Back to Cellular overview

() Blinking blue 1 pulse

Description
The IXrouter is unable to connect to the cellular network.

Solution
The IXrouter may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the Access Point Name (APN) is correct. If you're unsure, search online or ask your provider directly for the correct APN.

The cellular network may not be within reach or the reception is poor.

• Check if the provider has good 3G/4G coverage at your location.
• Make sure that the cellular signal is able to reach the IXrouter:
  • If the IXrouter is placed within a cabinet, that will strongly reduce the strength of the signal. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstacles, machines, or the construction of the hall itself that the IXrouter is located in. Reduce the obstacles and interference as much as possible. It may be beneficial to place the antenna as close to the outside world as possible: near a window or on the roof.
• Use the right antenna. A cellular antenna will have an SMA Male connector.
• Connect the antenna to the correct SMA connector on the IXrouter.
  • The 4G/LTE model has 2 SMA connectors for a cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN.
• Connect an extra antenna to the DIV SMA connector to reduce signal interference. Make sure the antennas are at least 25 centimeters apart.
  • Only the 4G/LTE model has a DIV connector.

Make sure that the SIM card is activated:

• Contact the provider directly or check the provider's online portal, if available.
• If the SIM card subscription is shared with another SIM card, make sure that the master SIM card is still in use and active to keep both SIM cards active.

In some countries you may need to take action to allow foreign devices, like the IXrouter, to use the local cellular network.

In Turkey, it is important to know that IMEI registration for foreign devices is mandatory. If a device is not registered, you can only use this device on a Turkish network for a maximum of 120 days, after which the IMEI of that device will be blocked by the local network provider. If you see "registering_denied" on the IXrouter's local web interface, this confirms that the IXrouter is being blocked from connecting to the cellular network.

• You will need to register the IXrouter's IMEI, listed on the side, in Turkey. Please contact a local network provider for details about this process.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like ixon.cloud. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Back to Cellular overview

() Blinking red 1 pulse

Description
The IXrouter is unable to connect to the cellular network.

Solution
The IXrouter may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the Access Point Name (APN) is correct. If you're unsure, search online or ask your provider directly for the correct APN.

The cellular network may not be within reach or the reception is poor.

• Check if the provider has good 3G/4G coverage at your location.
• Make sure that the cellular signal is able to reach the IXrouter:
  • If the IXrouter is placed within a cabinet, that will strongly reduce the strength of the signal. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstacles, machines, or the construction of the hall itself that the IXrouter is located in. Reduce the obstacles and interference as much as possible. It may be beneficial to place the antenna as close to the outside world as possible: near a window or on the roof.
• Use the right antenna. A cellular antenna will have an SMA Male connector.
• Connect the antenna to the correct SMA connector on the IXrouter.
  • The 4G/LTE model has 2 SMA connectors for a cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN.
• Connect an extra antenna to the DIV SMA connector to reduce signal interference. Make sure the antennas are at least 25 centimeters apart.
  • Only the 4G/LTE model has a DIV connector.

Make sure that the SIM card is activated:

• Contact the provider directly or check the provider's online portal, if available.
• If the SIM card subscription is shared with another SIM card, make sure that the master SIM card is still in use and active to keep both SIM cards active.

In some countries you may need to take action to allow foreign devices, like the IXrouter, to use the local cellular network.

In Turkey, it is important to know that IMEI registration for foreign devices is mandatory. If a device is not registered, you can only use this device on a Turkish network for a maximum of 120 days, after which the IMEI of that device will be blocked by the local network provider. If you see "registering_denied" on the IXrouter's local web interface, this confirms that the IXrouter is being blocked from connecting to the cellular network.

• You will need to register the IXrouter's IMEI, listed on the side, in Turkey. Please contact a local network provider for details about this process.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like ixon.cloud. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Back to Cellular overview

() Blinking red 2 pulses

Back to Cellular overview

() Blinking red 3 pulses

Description
The IXrouter can't unlock the SIM card. PUK code is required.

Solution
The IXrouter may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the PIN is entered correctly. Leave the PIN field empty only if there is no PIN set on the SIM card.

When the IXrouter is configured correctly, the SIM card still requires its PUK code to unlock it again:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) . Enter the PUK code when prompted.
  • If no such phone is available, contact us for remote support.

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() Blinking red 4 pulses

Description
The SIM card is invalid or missing or the IXrouter doesn't recognize the SIM card.

Solution
Make sure that the SIM card:

• is inserted correctly .
• is inserted fully. When you insert it, you should hear a small but audible "click". The SIM card should not stick out of the IXrouter.
• is inserted before powering on the IXrouter. If you do happen to have inserted it after you had already powered on the IXrouter, simply reboot the IXrouter once.

If the SIM card is inserted correctly, fully, and before the IXrouter was powered on and it is still not recognized, there may be poor contact between the SIM card slot and the SIM card.

• Increase the thickness of the SIM card by using a SIM card adapter or place something on the SIM card before you insert it.

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() Constant red

Description
The IXrouter is connected to the cellular network, but has poor reception.

Solution
This may not be an issue, but can result in slower data transmission or unwanted disconnects. There are a few things you can do:

• Check if the provider has good 3G/4G coverage at your location.
• Make sure that the cellular signal is able to reach the IXrouter:
  • If the IXrouter is placed within a cabinet, that will strongly reduce the strength of the signal. It is strongly advised to place the IXrouter's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstacles, machines, or the construction of the hall itself that the IXrouter is located in. Reduce the obstacles and interference as much as possible. It may be beneficial to place the antenna as close to the outside world as possible: near a window or on the roof.
• Use the right antenna. A cellular antenna will have an SMA Male connector.
• Connect the antenna to the correct SMA connector on the IXrouter.
  • The 4G/LTE model has 2 SMA connectors for a cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN.
• Connect an extra antenna to the DIV SMA connector to reduce signal interference. Make sure the antennas are at least 25 centimeters apart.
  • Only the 4G/LTE model has a DIV connector.

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() Constant purple

Description
The IXrouter is connected to the cellular network, and has decent reception.

You generally won't experience issues with this reception strength, but you can always check the tips above to improve the reception.

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() Constant blue

Description
The IXrouter is connected to the cellular network, and has good reception.

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(ACT) Blinking red 1 pulse

Description
The IXrouter is unable to access the IXON server.

• Contact the provider directly or check the provider's online portal, if available.
• If the SIM card subscription is shared with another SIM card, make sure that the master SIM card is still in use and active to keep both SIM cards active.
• With most providers the connection is automatically restored when the data limit is exceeded and refilled, However, this is not the case with some providers and a restart of the IXrouter is required.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like ixon.cloud. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

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(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the IXrouter settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the IXrouter cannot differentiate between the two and cannot reliable determine which way is "the internet".

Solutions
Since the IXrouter's WAN will automatically receive a "public" IP address from the provider, this means that you also chose a "public" IP address for the IXrouter's LAN, instead of a "private" IP address. The solution is:

• Change the IXrouter's LAN IP range by creating a new configuration file with the same WAN settings, but a private LAN IP range. For available IP ranges, search online for "private IP range". Note that you will also have to change the IP range on your connected hardware, like the PLC.

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(ACT) Blinking red 4 pulses

Description
The IXrouter was removed from the IXON Cloud.

Solution
The IXrouter needs to be registered again without rebooting the IXrouter. If the USB flash drive with the configuration file is still in the IXrouter, simply take out the USB flash drive and insert it again, without rebooting the IXrouter. If you do reboot the IXrouter, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

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(ACT) Blinking red 5 pulses

Description
The IXrouter is trying to register itself in an IXON Cloud company, but there is still an old registration from the IXrouter listed in that IXON Cloud company. This situation usually happens when someone has factory reset the IXrouter and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old IXON Cloud registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old IXON Cloud registration:

• Remove the device from the IXON Cloud.
• Do NOT reboot the IXrouter. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

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(ACT) Blinking blue 1 short pulse

Description
The IXrouter is connecting to the IXON Cloud.

• Contact the provider directly or check the provider's online portal, if available.
• If the SIM card subscription is shared with another SIM card, make sure that the master SIM card is still in use and active to keep both SIM cards active.
• With most providers the connection is automatically restored when the data limit is exceeded and refilled, However, this is not the case with some providers and a restart of the IXrouter is required.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like ixon.cloud. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

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(ACT) Blinking blue 1 long pulse

Description
The IXrouter's VPN connection is manually disabled.

Solution
If you keep seeing this LED status it means that the IXrouter's VPN connection is manually disabled.

• Enable the VPN connection. Depending on how it is disabled, through its Digital Input or through the IXON Cloud, use that same method to enable it again. Details can be found at: Switch VPN on/off.

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(ACT) Blinking blue 2 short pulses

Description
The IXrouter is initiating a VPN connection to the closest IXON VPN server.

Solution
If you keep seeing this LED status it means that the IXrouter is unable to establish the VPN connection. This is being prevented by something in the local Internet Service Provider (ISP) network or national network.

MTU size

Some cellular connections require a lower MTU size to work (1200). When you create a new configuration file, the MTU size is already set to 1200 by default. Old configuration files or old IXrouters may still have a higher MTU size configured.

• Check that the MTU size is set to 1200 in the configuration file or the IXrouter's local web interface. You can open the configuration file in any text editor like Notepad++ or Microsoft Word.

National firewall

Some countries censor their inhabitants' internet connection and, as enforcement, have banned or restricted VPN usage (e.g. China). In such countries it may be required to turn on Stealth mode.

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.

In some contries Stealth mode will not work. In Pakistan, the Pakistan Telecommunication Authority (PTA) requires that every VPN connection to the outside world needs to be registered for VPN to work.

• Information about the procedure can be found on the PTA website: https://www.pta.gov.pk/en/faqs/4 . For assistance in this process, contact the PTA themselves or a local authority.
• Part of the form that you will receive is about the VPN connection. See below for help.
  

  Parameters	A-end	B-end
  IP addresses used	Enter the internet IP address of the local customer business	Contact us for an up-to-date list of IXON VPN server IP addresses
  Location (Country)	Pakistan	The Netherlands
  Business name	Enter the local customer business name	IXON B.V. Zuster Bloemstraat 20 5835 DW Beugen The Netherlands
  Type of non-standard communication	MQTTS, OpenVPN
  Type of compression	None
  Rate of compression (in bits)	-
  If standard VPN, then mention standard of VPN	OpenVPN
  If VPN is proprietary, mention product detail	-

If you're in a different country that you know or suspect to have banned or restricted VPN usage:

• Contact your local IT or local Internet Service Provider (ISP) for assistance in allowing VPN for the IXrouter.

Internet Service Provider firewall
An Internet Service Provider firewall may also block (some) traffic. As a quick test you can make the VPN connection use different ports and protocols:

• Turn on Stealth mode at Fleet Manager > Devices > Your device > Network > VPN.
  or
• Change the VPN connection type to UDP at Fleet Manager > Devices > Your device > Network > VPN.

If the IXrouter can connect now, you can leave the settings as they are and continue to use the IXrouter.

Regardless of the outcome of the above tests, it is still recommended to take the proper route:

• Contact the provider for assistance in allowing VPN for the IXrouter.

Alternatively, you can also:

• Try a SIM card from a different provider.

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(ACT) Constant blue

Description
The IXrouter has an active VPN connection to the IXON Cloud.

Solution
If you see the IXrouter listed in your IXON Cloud company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the IXrouter listed in your IXON Cloud company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this IXrouter.

If the above is correct, but you still don't see the IXrouter, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the IXrouter.
• If you do NOT wish to save its previous configuration, you can factory reset the IXrouter and then register it again.

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