This policy aims to clarify what you can expect from us and our products, so you can make the most out of them. IXON categorizes their products into different life cycles: Active, End of Life, and Obsolete. IXON strives to create products intended for extended market presence. We also strive to remain state of the art, which is why from time to time we introduce new products. However, that also means that other products become obsolete after some time.
| Status | Definition |
|---|---|
| Active |
Active product with full support:
|
| End of Life | Dates for end of production, sales, maintenance, and product support have been set. The end of product support date is, as a general rule, placed at least 5 years after the End of Life notification. Customers are notified at least 6 months before the end of production date. |
| Obsolete | The product is no longer sold or maintained. Support is limited or stopped completely. |
IXrouter3: Active
The IXrouter3 is IXON’s current and running router. The end of life hence has not been reached and milestone dates are not yet set. Production and sales of some IXrouter3 models have been discontinued. IXON will continue to deliver product support for these discontinued models, with no end date for product support having been set. All IXrouter3 models will continue to receive updates.
| Milestone | Definition | Date |
|---|---|---|
| End of Production | The last-possible date that IXON will produce the product. | N/A |
| End of Sale | The last date to order the product through IXON. The product is no longer for sale after this date. | N/A |
| End of Maintenance | The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product. | N/A |
| End of Product Support | The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore. | N/A |
All discontinued IXrouter3 models and their replacements are listed below.
| Model | Type | Replacement |
|---|---|---|
| IX2401 | 3G | IXrouter3 4G/LTE Global (IX2405) |
| IX2402 | 4G-E | IXrouter3 4G/LTE Global (IX2405) |
| IX2403 | 4G-A | IXrouter3 4G/LTE Global (IX2405) |
| IX2404 | 4G-C | IXrouter3 4G/LTE Global (IX2405) |
| IX2412 | 4G-E & Wi-Fi | IXrouter3 4G/LTE Global & Wi-Fi (IX2415) |
IXrouter2: Obsolete
| Milestone | Definition | Date |
|---|---|---|
| End of Production | The last-possible date that IXON will produce the product. | May 1st, 2018 |
| End of Sale | The last date to order the product through IXON. The product is no longer for sale after this date. | May 1st, 2018 |
| End of Maintenance | The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product. | May 1st, 2023 |
| End of Product Support | The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore. | May 1st, 2023 |
All discontinued IXrouter2 models and their replacements are listed below.
| Model | Type | Replacement |
|---|---|---|
| IX2101 | Ethernet | IXrouter3 Ethernet (IX2400) |
| IX2102 | 3G | IXrouter3 4G/LTE Global (IX2405) |
| IX2103 | Ethernet 5-ports | IXrouter3 Ethernet (IX2400) |
| IX2104 | 3G 5-ports | IXrouter3 4G/LTE Global (IX2405) |
| IX2105 | 4G-E | IXrouter3 4G/LTE Global (IX2405) |
| IX2106 | 4G-A | IXrouter3 4G/LTE Global (IX2405) |
| IX2107 | 4G-C | IXrouter3 4G/LTE Global (IX2405) |
IXrouter1: Obsolete
| Milestone | Definition | Date |
|---|---|---|
| End of Production | The last-possible date that IXON will produce the product. | May 1st, 2017 |
| End of Sale | The last date to order the product through IXON. The product is no longer for sale after this date. | May 1st, 2017 |
| End of Maintenance | The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product. | January 1st, 2021 |
| End of Product Support | The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore. | January 1st, 2021 |
The IXrouter1 has been replaced by the IXrouter3 Ethernet (IX2400).