Problem
After sending an invite from IXON Cloud, one or more users don't receive an e-mail.
Cause
The e-mail message is automatically rejected by the receiver, or received and routed to a spam box.
Solution
Make sure that the invited user also checks their spam folder if the e-mail hasn't been received. Alternatively, let the user reach out to the local IT department to check if the message is quarantined by the mail server. For additional troubleshooting at the receiving side, IXON Support can provide an overview of e-mails that have been sent to a specific e-mail address. This overview also shows if the message has been delivered or bounced with a specific error code.