The AI assistant is available on any device page that is linked to the asset. It does not require any of the utilized apps, listed at question "Which data does the AI assistant use?", to be present on the page.

Users that have access to the asset and any of its pages will be able to chat with the AI assistant.

For more information about how you can give users access , please see User management setup guide.

The scope of the AI assistant is limited to the data from your asset. Specifically, it utilizes documents and data from the following apps in your current asset and all of its sub-assets. To ask questions about another asset's documents and data, navigate to that other asset and open the AI assistant there.

• Document Management
  • The assistant can mostly only query documents containing extractable text. It can generally not handle files with no readable text (e.g. CAD drawings or cases where OCR extraction fails).
  • The only exception are PDF files, which are fully supported, whether it's image-only PDFs without text, regular PDFs with text, or a combination.
  • Supported files: 
    • Formats: PDF, TXT, DOCX, PPTX, and image files containing text
    • Extractable content: Text only (all documents) and images (PDF only)
  • File limits: 
    • Maximum file size: 50MB
    • Maximum number of pages in file: 1000
• Service Logbook
• Alarm trigger events
  • If log items in the Alarms data category are configured as well, the AI assistant uses that data instead of data from log triggers, unless you explicitly ask for legacy alarm information.
• Logged data in the Alarms data category
• Logged data in the Settings data category
• Logged data in the States data category
• Logged data in the Wear Counter data category
• Logged data in the Metrics data category

The assistant does not use general (public) knowledge. If the assistant cannot find relevant information in your documents and data to answer a question, it will ask a clarifying question instead of providing an incorrect or speculative answer.

See question "Which data does the AI assistant use?".

The AI assistant can remember messages from the same conversation, but older messages may eventually be dropped from the context as the conversation becomes longer. For clarity, a conversation is defined as a running chat within the same asset.

However, if you switch to a different asset or start a new conversation (New chat), the AI assistant will not have access to the messages from the previous conversation.

Logging out and logging back in does not affect the conversation memory.

There is a processing delay between uploading and information being available, which can be seconds or minutes depending on document size and queue state.