Some machines do not have an Ethernet port available, but can be programmed via USB or even with a USB to serial converter. With USB over IP you can access these devices remotely. Please note that USB devices with high data volumes, like cameras, are not supported.

If you cannot find or connect to your USB device, see USB over IP issues and solutions.

Connect to your USB device

1. Before you start, check the top of this article to see if you meet the requirements.
2. Connect your USB device to the USB port of the edge gateway.
   • Multiple USB devices can be found remotely, using a USB hub.
   • Only 1 USB device can be connected to at a time.
   • If you are using a serial to USB converter, please carefully read the following article first: Using serial converters with IXON.
3. Set up a VPN connection to your edge gateway.
4. If you're connected to a SecureEdge or SecureEdge Pro gateway model, USB over IP needs to be enabled first. It is disabled by default.

5. Download and start the VirtualHere USB Client.
6. The VirtualHere Client should automatically find your remote USB device.
7. Double-click your USB device to start using it.
   
8. The VirtualHere Client will now set up your USB device.
   • It may take a moment for the USB device to appear in your software (15-30s).
   • Depending on your connection and USB device, it may take longer (several minutes).