The RTSP stream cannot be established. This can have multiple causes:

• The camera is not compatible with RTSP or does not support the H.264 video codec.
  • If you're unsure, reach out to the IP camera's manufacturer or consult your IP camera manual.
  • You can check the video codec by opening the RTSP stream using a 3rd party RTSP compatible software like VLC media player, explained below, and then checking the codec at Tools > Codec Information.
• The RTSP service settings are incorrect.
  • Go to Fleet Manager > Devices, click on your device name, and open the RTSP service settings. Go over each individual setting and make sure it is correct.
  • To test your camera's RTSP stream, you can use 3rd party RTSP compatible software like VLC media player. In VLC, go to Media > Open Network Stream and enter your RTSP stream URL. Take the template URL below and replace all capital lettered words with their respective value you also entered at the RTSP service.

    rtsp://USERNAME:PASSWORD@IPADDRESS/PATH

    Example URL:
    

    rtsp://admin:1234@192.168.140.10/Streaming/Channels/101/

• The RTSP service settings have not been pushed to the edge gateway.
  • Go to Fleet Manager > Devices and click on your device name. Check the top right corner. If it says In sync with device, the configuration is in sync. If instead it says Push config to device, then the RTSP service settings have potentially not been pushed yet. Click on Push config to device.