The IXON Cloud is designed as a High Availability (HA) system consisting of a clustered environment with 150+ Linux-based servers spread along 14 data centers. This environment is host to multiple systems, including Kubernetes-based microservices, a public API, three different database types, and redundant VPN servers.

With this HA infrastructure, IXON is able to reach an uptime percentage close to its >99% goal.

The entire infrastructure is under 24/7 real-time monitoring, to ensure any problem is detected as quickly as possible. Thousands of various checks are performed every hour - system metrics, custom scripts, log analysis, and file integrity, along with actionable alerts - to monitor every service. A dedicated Operations Team is available 24/7 to respond to these reported alerts and incidents to ensure recovery of all services is reached as soon as possible. 

Communication with our customers

If an incident occurs that affects the usability of the IXON Cloud, the Operations Team will notify our users via our statuspage (status.ixon.cloud). To automatically receive updates of these messages, please subscribe to notifications on this statuspage. 

For any questions or if you wish to report a problem, please contact IXON Support, available during business hours. Companies with an optional SLA also receive support outside business hours. Please note that the Operations Team is not directly available for our customers to ensure they are focused solely on maintaining the IXON Cloud and solving incidents.