Result
Failed

Problem
The default gateway is not configured on the selected network adapter. You can't connect to the internet without a default gateway.

Solution
Check your network configuration and verify that the default gateway is configured correctly.

Result
Failed

Problem
There are no DNS servers configured on the selected network adapter. You can't connect to the internet without a DNS server.

Solution
Check your network configuration and verify that the DNS servers are configured correctly.

Result
Warning

Problem
The default gateway did not reply to the ping messages. A default gateway is needed to access the internet and it's possible that the default gateway cannot be reached.

Solution
Contact the network administrator. There may be a network firewall policy that disallows pinging the default gateway. If that is the case, you can ignore this warning. If that is not the case, it indicates there is still a problem in your network configuration.

Result
Warning

Problem
The DNS server(s) did not reply to the ping messages. A DNS server is needed to access the internet and it's possible that the DNS server cannot be reached.

Solution
Contact the network administrator. There may be a network firewall policy that disallows pinging the DNS server(s). If that is the case, you can ignore this warning. If that is not the case, it indicates there is still a problem in your network configuration.

Result
Warning

Problem
It is not possible to look up the IP addresses for these two public domains:

• example.com
• google.com

The IXrouter and IXON VPN Client need to be able to do DNS lookup requests to function.

Solution
Contact the network administrator. There may be a network firewall policy that disallows DNS requests for these specific domains. If that is the case, you can ignore this warning. If that is not the case, ask the network administrator to help resolve the problem. See the following article for more information: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Result
Failed

Problem
It is not possible to look up the IP addresses for the core IXON domains:

• *.ixon.cloud (tested hostname: portal.ixon.cloud)
• *.ixon.net (tested hostname: ixsec-api.ixon.net)
• *.ayayot.com (tested hostname: webapp.ayayot.com)

Without the IP addresses of IXON hostnames, the IXrouter and IXON VPN Client can't connect to IXON Cloud.

Solution
Contact the network administrator to help resolve the problem. The previous test provides additional insight: If the previous test passed, the DNS server uses whitelisting or blacklisting to (dis)allow certain domains. If the previous test did not pass, DNS requests in general are blocked. The following article contains more information about the IXON servers and domains: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Result
Warning

Problem
It is not possible to access the core IXON domains:

• *.ixon.cloud (tested hostname IP address: portal.ixon.cloud)
• *.ixon.net (tested hostname IP address: ixsec-api.ixon.net)
• *.ayayot.com (tested hostname IP address: webapp.ayayot.com)

Without access to the core IXON domains, the IXrouter and IXON VPN Client can't connect to IXON Cloud.

Solution
Contact the network administrator. There may be a network firewall policy that disallows pinging. If that is the case, you can ignore this warning. If that is not the case, ask the network administrator to help resolve the problem. The following article contains more information about the IXON servers and domains: How does your device connect to the IXON Cloud? (ports, protocols & servers).

Result
Failed

Problem
A DNS lookup is done for whitelist.ixon.cloud, returning an up-to-date IP list of all current IXON servers. At least 50% of the reverse DNS lookup requests for these IP addresses failed. This test needs to pass to be able to perform the later MQTT connection test.

Solution
Contact the network administrator to help resolve the problem.

Result
Warning

Problem
The internet connection is unstable (high packet loss) or slow (high latency).

Solution
Contact the network administrator. There may be a network firewall policy that disallows pinging. If that is the case, you can ignore this warning. If that is not the case, either try to improve the connection or try a different connection type. In general, a wired connection provides a more stable connection compared to a Wi-Fi or cellular connection.

Result
Failed

Problem
The time on the local computer does not match with the platform server time. Either the time on the local computer is out of sync, which causes certificate validation to fail, or a secure connection to the IXON API could not be established. With the latter, the connection attempt was either blocked or intercepted by the network firewall, replacing the connection certificate, before it was sent to the IXON API. Intercepted connections are not considered secure and such connection attempts are aborted.

Solution
If the time on your computer is correct. Contact the network administrator to allow the necessary traffic through the network firewall and make sure to whitelist the connection from any SSL inspection, deep packet inspection, or similarly named features in the network firewall. See the following articles for more information: Connection details, SSL inspection.

Result
Warning

Problem
It is not possible to set up a secure connection using port 8443, which is used for Stealth Mode. The connection is blocked by the network firewall.

Solution
Check the Stealth mode setting on your IXrouter and/or IXON VPN Client. If you are not using Stealth Mode, you can ignore this warning. If you are using Stealth Mode, either disable Stealth Mode or contact the network administrator to allow the necessary traffic through the network firewall. The following articles contain more information: IXrouter, IXON VPN Client.

Result
Failed

Problem
A secure connection to the IXON API could not be established. Either the connection attempt was blocked or it was intercepted by the network firewall, replacing the connection certificate, before it was sent to the IXON API. Intercepted connections are not considered secure and such connection attempts are aborted.

Solution
Contact the network administrator to allow the necessary traffic through the network firewall and make sure to whitelist the connection from any SSL inspection, deep packet inspection, or similarly named features in the network firewall. See the following articles for more information: Connection details, SSL inspection.

Result
Failed

Problem
Communication with the IXON API failed. The network firewall prevents access to any API in general or to the IXON API specifically. Communication with the IXON API is necessary to establish a secure connection.

Solution
Contact the network administrator to allow the necessary traffic through the network firewall and make sure to whitelist the connection from any SSL inspection, deep packet inspection, application inspection, or similarly named features in the network firewall. See the following articles for more information: Connection details, SSL inspection.