Factory reset an edge gateway

10 Apr 2026
Knowledge

Description

Factory resetting an edge gateway will return all settings on it to their factory default value. You cannot undo a factory reset.

Select whether you wish to re-use existing settings in the IXON Cloud or not:

Re-use existing settings
Start from scratch - do not re-use existing settings

Re-use existing settings

These steps help you register your device again under an existing registration.

Factory reset the edge gateway:

IXrouter

Remove the USB flash drive from the device, if one is present.
On top of the device, near the back, you'll see a small round opening. Grab a pencil or other pointy object and gently press and hold the factory reset button inside the opening.
- If you do not feel a button being pressed when you gently press down, you might be pushing on the PCB instead. Try using a pointier tool.
- The LEDs on the device should start flashing after a few seconds.
Keep holding the button until the LEDs stop flashing and then let go.
- The ACT LED should now be constant red.
Wait 2 minutes.
- The ACT LED will be showing various different states, which can be ignored during this period.
- Do NOT power off the device, as losing power while the device is executing a factory reset will break the device permanently.
After having waited 2 minutes, check the ACT LED:
- If it is still constant red, that means the factory reset was executed correctly. Continue below.
- If it is not constant red, that means the factory reset was not executed. Repeat the above steps, starting at step 1. You may have let go of the factory reset button too early.

SecureEdge and SecureEdge Pro

Remove the USB flash drive from the device, if one is present.
Tap the screen of the deviceand swipe left to open the device info and settings.
Swipe up and tap System.
Tap Factory Reset.
Follow the on-screen instructions to factory reset your device.
- Do NOT power off the device, as losing power while the device is executing a factory reset will break the device permanently.

Set Recovery mode to Restore and register the edge gateway again by following the steps in this article: Recovery mode - Restore or replace an edge gateway.

Start from scratch - do not re-use existing settings

These steps help you register your device again as new.

If your device is still registered in the IXON Cloud, make sure to remove it first.
Factory reset the edge gateway:

IXrouter

Remove the USB flash drive from the device, if one is present.
On top of the device, near the back, you'll see a small round opening. Grab a pencil or other pointy object and gently press and hold the factory reset button inside the opening.
- If you do not feel a button being pressed when you gently press down, you might be pushing on the PCB instead. Try using a pointier tool.
- The LEDs on the device should start flashing after a few seconds.
Keep holding the button until the LEDs stop flashing and then let go.
- The ACT LED should now be constant red.
Wait 2 minutes.
- The ACT LED will be showing various different states, which can be ignored during this period.
- Do NOT power off the device, as losing power while the device is executing a factory reset will break the device permanently.
After having waited 2 minutes, check the ACT LED:
- If it is still constant red, that means the factory reset was executed correctly. Continue below.
- If it is not constant red, that means the factory reset was not executed. Repeat the above steps, starting at step 1. You may have let go of the factory reset button too early.

SecureEdge and SecureEdge Pro

Remove the USB flash drive from the device, if one is present.
Tap the screen of the deviceand swipe left to open the device info and settings.
Swipe up and tap System.
Tap Factory Reset.
Follow the on-screen instructions to factory reset your device.
- Do NOT power off the device, as losing power while the device is executing a factory reset will break the device permanently.

Title

Factory reset an edge gateway

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Factory-reset-an-edge-gateway

Factory reset an edge gateway

Re-use existing settings

Start from scratch - do not re-use existing settings

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Factory reset an edge gateway

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