1. Connect your computer to one of the LAN ports.
   • The local web interface is not accessible from the WAN side (Internet port).
2. Open a new browser tab and go to the edge gateway's LAN IP address.
   • The default LAN IP address is 192.168.27.1.
   • Make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
3. Go to Configuration and log in.
   • The default password (PW) is printed on the side of the edge gateway.
   • If there is no password printed on the side, this edge gateway was manufactured before the local web interface was created. That means it does not have a password and you cannot proceed using this method. Instead, use the IXON Cloud method. Additionally, once the edge gateway is online and has a VPN connection, we can configure a password for you. Please then contact us by granting us support access at Fleet Manager > Tools and tell us the serial number of the edge gateway.
   • If you enter an incorrect password multiple times in a row, you'll need to wait roughly 5 minutes before you can try again. The number of attempts is limited to 5 attempts per 5 minutes.
   • You can change the password by logging in and going to Account in the bottom left corner.
4. Under Network > WAN, configure the new connection type. Click below for details.
   Wired

   • By default, DHCP is used, meaning network settings are handled automatically.
   • The edge gateway's WAN IP range (company network) needs to be different from its LAN IP range (machine network) to avoid an IP range conflict.
   • If instead you're manually configuring the network settings, make sure to always check all network settings with the local IT. This includes the IP address, network mask, default gateway, and DNS server(s).
   • The edge gateway is not compatible with company networks that use IP range 10.187.x.y. It would cause an IP range conflict, because this is the IP range that the edge gateway uses for the VPN connection. Ask the local IT for a network connection with a different IP range.

   Wireless (Wi-Fi)

   • Wi-Fi version:
     • IEEE 802.11 b/g/n (Wi-Fi 4)
   • Wi-Fi frequencies:
     • 2.4 GHz
     • 5 GHz (unsupported)
   • Wi-Fi channels:
     • 1 - 11
     • 12 - 14 (unsupported)
   • Wi-Fi security protocols:
     • WPA2-PSK
     • WPA2-Enterprise (including EAP-TLS, EAP-PEAP, and others) (unsupported)
     • WPA3 (unsupported)
   • The edge gateway can't connect to a Wi-Fi network that requires a log in to a webpage, accept a terms of use, or other manual actions to gain access to the network.
   • The edge gateway can't connect to a network that requires a username in addition to a password (PEAP).
   • The edge gateway can't connect to a network whose network name (SSID) ends with a space.
   • The edge gateway can connect to a network whose network name (SSID) includes special characters.

   • The SSID is case-sensitive. Use the correct capitalization.
   • By default, DHCP is used, meaning network settings are handled automatically.
   • The edge gateway's WAN IP range (company network) needs to be different from its LAN IP range (machine network) to avoid an IP range conflict.
   • If instead you're manually configuring the network settings, make sure to always check all network settings with the local IT. This includes the IP address, network mask, default gateway, and DNS server(s). Requires IXrouter firmware 3.22.
   • The edge gateway is not compatible with company networks that use IP range 10.187.x.y. It would cause an IP range conflict, because this is the IP range that the edge gateway uses for the VPN connection. Ask the local IT for a network connection with a different IP range.
   • Connect an antenna and consider a 2nd antenna for improved bandwidth.
     • Some edge gateway models have 2 SMA connectors for Wi-Fi antennas. Always connect at least one antenna. You can use either Wi-Fi connector, because both function the same way. Connecting a 2nd antenna to the other Wi-Fi connector will improve the bandwidth in most situations.

   Cellular (4G / LTE)

   • Supported SIM card size:
     
     • Mini SIM (2FF)
       • If you're using a 3-in-1 (including nano) SIM card, it needs to be made thicker, because it is slightly thinner (0.1 mm) than regular 2FF SIM cards for which the edge gateway is designed. Failing to do so may result in the edge gateway regularly losing its connection to the IXON Cloud as a result of losing contact with the SIM card. Each edge gateway will have a thickness adjustment sticker included in the packaging, but one or more layers of electrical tape work as well.
       
   • Supported providers:
     • In general any provider will work. However, some providers require a specific SIM:
       Show list

       Provider	Country	Info
       Orange	France	Required SIM card: Orange Business M2M SIM card.
       Verizon	USA	Required SIM card: Cat1 and above SIM card.
       Any	Any	Generally you can assume that any provider will work in your edge gateway. However, some SIM cards, mainly M2M or IoT SIM cards, have a very limited bandwidth that is insufficient for a VPN connection. Read the provider's fine print for remarks about limited bandwidth and avoid those SIM cards.

   • Bandwidth requirements:
     • See Internet connection requirements for the edge gateway.
   • Make sure the SIM card is activated and has data available.
   • Make sure the SIM card is inserted before you power on the edge gateway.
     
   • The PIN is SIM card specific.
     • If there is no PIN set, leave this field empty. Note that 0000 is not an empty PIN.
   • The APN and username and password depend on your provider and SIM card.
     • Known settings for various providers are available here: Cellular providers that need a specific APN.
     • If your provider is not listed, try default APN (requires IXrouter firmware 3.20 or higher).
     • If default APN doesn't work, it is likely incompatible with your provider and a manual APN is then required. Please search online or contact your provider for the settings appropriate for your SIM card: APN and possibly also username and password, that is SIM card dependent.
     • The username and password options become available when you configure a manual APN and requires IXrouter firmware 3.22.
   • The MTU size can generally be left automatic unless advised otherwise.

   Supported hardware

   Manual MTU size	Automatic MTU size
   IXrouter3, firmware 3.20 and up (upgrade)	IXrouter3, firmware 3.27 and up (upgrade)

   Older firmware versions always use an MTU size of 1500. Edge gateways with the deprecated option "default MTU size" have their MTU size set to 1200.

   • Connect an antenna and consider a 2nd antenna for improved signal quality.
     • Some edge gateway models have 2 SMA connectors for cellular antennas. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and will improve the signal quality in most situations. It is recommended to place the antennas at least 25 centimeters apart.
     • Some older IXrouter3 models may not have this printed on the housing: The one closest to the power connector is the MAIN and the other connector is the DIV.

Repeat the steps above if you want to add another fallback connection. You can only have a maximum of 1 connection per connection type (wired, Wi-Fi, cellular).

Continue below once you have added all fallback connections.

5. Under Internet Failover, select the desired connection priority.
6. If you haven't already, Apply your settings.
   

You have now made the changes in the edge gateway, but these are not yet present in the IXON Cloud. You will need to import these changes to the IXON Cloud to avoid unwanted configuration changes later on.

7. Wait a moment for the edge gateway to report its new configuration to the IXON Cloud. This usually takes less than a minute.
8. Go to Fleet Manager > Devices and click on your device name.
9. Open the sync optionsand select Import config from device.