Session recording is limited to VNC EasyControl, RDP StationAccess, and SSH StationAccess.

There is no active recording icon displayed in or during the session. To determine whether a session is being recorded, make sure that session recording is enabled in the service settings (see Session Recording), start the session after recording has been enabled, and check the Admin for the session recording afterwards (see Session Recording).

Session recordings can be viewed at Admin > Session recordings by users with a company-wide role with the permission View audit trail.

Recordings are stored in the IXON Cloud. In the foreseeable future, recordings will be automatically deleted after 90 days. Make sure to download them if you wish to store them for longer.

After a session completes, the video recording needs to be processed first. Once it's done processing, it will be available for download. This may take several minutes or longer, depending on the session length.

After a session completes, the video recording needs to be processed first. If this fails, please grant us support access at Fleet Manager > Tools and include a description of the problem in your message. We'll investigate the issue.