WAN configuration missing in the Fleet Manager

10 Nov 2026
Knowledge

Problem

Viewing the network settings of your edge gateway in the Fleet Manager shows no WAN settings. The WAN settings are missing.

Cause

When your edge gateway was registered and activated, its device configuration could not be loaded. Often this is due to a (temporary) disruption in the connectivity.

Note that WAN settings are not available on the following devices by design:

IXrouter1
IXagent

Solution

Manually force the configuration to be loaded by importing the configuration.

Go to Fleet Manager > Devices and click on your device name.
In the top right corner, check if the configuration is in sync and follow the instructions below.

Configuration is in sync:		Configuration is not in sync:
Create a temporary configuration difference and then import the configuration. Go to Network > LAN, change the last number of the LAN IP address to a different number, and press Confirm changes. This step is solely to make it possible for you to import the configuration. This change will be undone in the next step. If this field is empty, enter the LAN IP address you wanted to configure with the configuration file and enter the LAN network mask as well (usually 255.255.255.0). In the top right corner, open the additional options and select Import config from device.		Import the configuration. In the top right corner, open the additional options and select Import config from device.

Configuration is in sync:

Configuration is not in sync:

Create a temporary configuration difference and then import the configuration.

Go to Network > LAN, change the last number of the LAN IP address to a different number, and press Confirm changes.
- This step is solely to make it possible for you to import the configuration. This change will be undone in the next step.
- If this field is empty, enter the LAN IP address you wanted to configure with the configuration file and enter the LAN network mask as well (usually 255.255.255.0).
In the top right corner, open the additional options and select Import config from device.

Import the configuration.

In the top right corner, open the additional options and select Import config from device.

Title

WAN configuration missing in the Fleet Manager

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WAN-configuration-missing-in-the-Fleet-Manager

WAN configuration missing in the Fleet Manager

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