Firmware upgrades are needed to fix bugs, improve security, and add new features. You can easily upgrade or downgrade the edge gateway's firmware from inside the IXON Cloud at any time. The steps are identical.

We strongly recommend reading the full article before starting a firmware upgrade.

For help and solutions with issues, see Firmware upgrade issues and solutions.

• What do I need to know before upgrading?
  • Using a BACnet/IP data source?
• How do I upgrade my edge gateway's firmware?

What do I need to know before upgrading?

The firmware upgrade process usually takes 5 minutes with any decent internet connection. Throughout this process the edge gateway will reboot twice. This means that any communication going trough the edge gateway will be interrupted for a few seconds. This includes any communication between devices directly connected to the edge gateway's LAN ports (e.g. a PLC and HMI), and any communication going from WAN to LAN and vice versa. Once the firmware upgrade has finished the edge gateway will automatically come back online.

In the rare case that the edge gateway is unable to download the new firmware version, either due to a firewall blocking communication or due to a poor or unstable connection, the edge gateway will try again (requires IXrouter firmware 3.22 or higher or SecureEdge / SecureEdge Pro firmware 5.0 or higher). In total it will attempt 20 times. If all attempts fail, it will automatically reboot and come back online with its previous firmware version. With a decent connection this may take roughly 15 minutes. With a poor connection this may take longer.

Before you start an upgrade, make sure:

• There is no USB drive in the edge gateway as it may contain an old configuration file, resulting in the edge gateway being configured incorrectly and not being able to come back online.
• You have someone available near the edge gateway to reboot the edge gateway in the very rare case that it doesn't come back online automatically (only if running IXrouter firmware 3.21.1 or lower). In such a case, wait at least 30 minutes and then reboot the edge gateway.

The upgrade file size for an IXrouter3 is ~10MB and for a SecureEdge / SecureEdge Pro it's ~300MB.

Using a BACnet/IP?

Are you using BACnet/IP communication over VPN or are you using a BACnet/IP data source? You may need to make some changes to prevent BACnet/IP from no longer working after upgrading your IXrouter3 from from 3.28 or lower to 3.29 or higher. Click below for more details.

How do I upgrade my edge gateway's firmware?

Follow the steps below to upgrade your edge gateway's firmware.

1. Go to Fleet Manager > Devices and click on your device name.
2. In the left menu, go to Info.
3. Under Hardware and Firmware, next to Firmware version, click on Manage.
4. Select the firmware version you wish to install and click on Install.

The firmware upgrade process will now start and usually takes 2 to 5 minutes. For more information, please read "What do I need to know before upgrading?".