Error "Router is already in pending registration" when trying to reregister a SecureEdge or SecureEdge Pro

3 Apr 2026
Knowledge

Problem

The SecureEdge / SecureEdge Pro was previously registered and currently is still registered in the IXON Cloud. You have factory reset the SecureEdge / SecureEdge Pro, have potentially set Recovery mode to Restore, and then trying to register the SecureEdge Pro again via QR code give the following error message.

Cause

Reregistering the SecureEdge / SecureEdge Pro using the QR code is not compatible with Recovery mode. As a result, it will just try to register itself again as a new device, which is not possible, because it conflicts with the existing registration.

Solution

There are different solutions to choose from:

Remove the old registration first from the IXON Cloud, before you register the SecureEdge / SecureEdge Pro again.
- If you wish to keep the settings, create a template before removing the edge gateway so you can load the template onto it after you have registered it again.
Register the SecureEdge / SecureEdge Pro via configuration file on a USB stick instead of with the QR code.
- For detailed instructions, see Recovery mode - Restore or replace an edge gateway.

Title

Error "Router is already in pending registration" when trying to reregister a SecureEdge or SecureEdge Pro

URL Name

Error-Router-is-already-in-pending-registration-when-trying-to-reregister-a-SecureEdge-Pro

Error "Router is already in pending registration" when trying to reregister a SecureEdge or SecureEdge Pro

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Error "Router is already in pending registration" when trying to reregister a SecureEdge or SecureEdge Pro

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