When trying to transfer a device to another company, you get the following error at the bottom of your screen:

Potential causes:

• The device ID is incorrect.
• The device key is incorrect.
• The device key is no longer valid / already used.

Make sure you have entered the information correctly and there are no lingering spaces (in front or behind).

If you entered the information correctly and still get this error, please ask the person that provided you the device ID and key to verify them by checking the edge gateway in the Fleet Manager.