When trying to log in with SSO, you may get the following error:

Authentication with single sign-on (SSO) failed. Please contact your administrator if the problem persists

This is most likely caused by a misconfigured SSO setting or an expired client secret within the Identity and Access Management system (IAM), like Microsoft Entra ID.

This information is for the administrator of the Identity and Access Management system (IAM), like Microsoft Entra ID.

• In the Identity and Access Management system environment, check whether the client secret for IXON Cloud has expired.
  • In Microsoft Entra ID, a client secret can be created for a maximum period of 24 months. Please ensure that your processes incorporate the monitoring and extension of the key.