How to create an edge gateway log file for troubleshooting purposes

5 Nov 2026
Knowledge

Description

The edge gateway's internal log may contain useful information for troubleshooting purposes. Due to the raw nature of the log file, the log is mainly intended for Support and advanced users.

Select your edge gateway model:

IXrouter3

How are log file(s) created?

Select the firmware version of your edge gateway:

Firmware 3.27 and up

Log files are saved internally, even when the edge gateway is restarted.

If a USB drive is inserted, the edge gateway will write its internal log file(s) onto the USB drive and keep adding its internal events to it while the USB drive remains inserted.

Older firmware versions

The internal log file contains the last few hundred events and is not saved when the edge gateway is powered off.

If a USB drive is inserted, the edge gateway will write its internal log file(s) onto the USB drive and keep adding its internal events to it while the USB drive remains inserted.

How to get the log file(s)?

Select what applies to you:

The problem happens shortly after being powered on

Turn off the edge gateway.
Insert an empty USB drive into the edge gateway.
- If the USB drive contains a configuration file (ixrouter.conf), it will be applied when the USB drive is inserted into the IXrouter or when the IXrouter is (re)started. This may result in an invalid configuration being applied. Make sure the USB drive is empty.
- If you're trying to register the edge gateway to the IXON Cloud, keep the configuration file on the USB drive.
Turn on the edge gateway.
Wait 5 minutes.
Remove the USB drive.
The log files are located in the logs folder on the USB drive.
- No log files? Format the USB drive as FAT/FAT32 or try another USB drive. File system exFAT is not supported.

The problem happens after the edge gateway has already been powered on for a while

Leave the edge gateway powered on. Do NOT restart it.
Insert an empty USB drive into the edge gateway.
- If the USB drive contains a configuration file (ixrouter.conf), it will be applied when the USB drive is inserted into the edge gateway or when the edge gateway is (re)started. This may result in an invalid configuration being applied. Make sure the USB drive is empty.
Wait 1 minute.
Remove the USB drive.
The log files are located in the logs folder on the USB drive.
- No log files? Format the USB drive as FAT/FAT32 or try another USB drive. File system exFAT is not supported.

SecureEdge and SecureEdge Pro

How are log file(s) created?

Firmware 2026.02 and up

Persistent logging can be temporarily enabled to save log files internally, even when the edge gateway is restarted. If this is not enabled, the internal log file contains the last few hundred events and is not saved when the edge gateway is powered off.

Older firmware versions

The internal log file contains the last few hundred events and is not saved when the edge gateway is powered off.

How to get the log file(s)?

Connect locally to one of the LAN ports of the edge gateway or set up a VPN connection.
- The local web interface is not accessible from the WAN side (Cloud port and also OT/LAN port when it's configured as WAN2).
Open a new browser tab, go to the edge gateway's LAN IP address, and log in.
- The default LAN IP address is 192.168.140.1.
- If you're connecting locally, make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
- The default username is admin.
- The default password (PW) is printed on the side of the edge gateway.
- The number of login attempts is limited per time window, in compliance with cybersecurity standard IEC 62443-4-2. By default, the number of login attempts is limited to 5 per 1 minute, replenishing a login attempt every 1 minute. We recommend you configure this to align with your corporate security policy. Do so by logging in and going to Administration > Authentication.
- You can change the password by logging in and going to Administration > Change password.
Go to Logs.
Under Log archive, download the log archive.

Title

How to create an edge gateway log file for troubleshooting purposes

URL Name

How-to-create-an-edge-gateway-log-file-for-troubleshooting-purposes

How to create an edge gateway log file for troubleshooting purposes

How are log file(s) created?

How to get the log file(s)?

How are log file(s) created?

How to get the log file(s)?

Introduction

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How to create an edge gateway log file for troubleshooting purposes

Article Details

How are log file(s) created?

How to get the log file(s)?

How are log file(s) created?

How to get the log file(s)?

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