When trying to select a template to load to a device, you see no device templates. The templates appear to be missing.

You only see company-wide templates and templates that are within your access scope. For example, if you only have access to a specific group within the IXON Cloud company, you do not have access to the templates from other groups.

Please contact your platform administrator and send them the following support article: How do I add a device template to a group?