Recovery mode - Restore or replace an edge gateway

28 Oct 2026
Knowledge

Description

Recovery mode enables you to re-use an existing edge gateway registration in the IXON Cloud, meaning you keep all the settings and any previously logged machine data.

You can use the existing registration for the same device (when having factory reset the device) or you can replace it by another device (when replacing a defective unit).

Go to Fleet Manager > Devices and click on your device name.
In the left menu, go to Info.

Under Recovery mode, select the desired option (details below) and press Confirm changes.

Option	Description
Restore	After a factory reset, registering the device again will make it come up as the same device. Registering SecureEdge and SecureEdge Pro models using the QR code method is not compatible with Recovery mode. It will need to be registered via USB stick instead, explained below.
Replace	In case this device is broken or defective, you can replace this device with a new device. Enter the MAC address of the new device. Upon registering the new device it will come up as this device. All settings, licenses, and logged machine data remain. Registering SecureEdge and SecureEdge Pro models using the QR code method is not compatible with Recovery mode. It will need to be registered via USB stick instead, explained below. It is possible to replace your edge gateway with a different model. For example an IXrouter3 with a SecureEdge or SecureEdge Pro. However, it's not possible to replace an edge gateway with an IXagent.

Option

Description

Restore

After a factory reset, registering the device again will make it come up as the same device.

Registering SecureEdge and SecureEdge Pro models using the QR code method is not compatible with Recovery mode. It will need to be registered via USB stick instead, explained below.

Replace

In case this device is broken or defective, you can replace this device with a new device. Enter the MAC address of the new device. Upon registering the new device it will come up as this device. All settings, licenses, and logged machine data remain.

Registering SecureEdge and SecureEdge Pro models using the QR code method is not compatible with Recovery mode. It will need to be registered via USB stick instead, explained below.

It is possible to replace your edge gateway with a different model. For example an IXrouter3 with a SecureEdge or SecureEdge Pro. However, it's not possible to replace an edge gateway with an IXagent.

After 24 hours Recovery mode will automatically be reverted back to Off, as a precaution. Make sure to register your new device before this time expires.

Your existing registration is now ready to be re-used again. You can configure your device. If you're using an IXagent, follow the registration instructions for your respective IXagent instead of following the steps below. If you're using an edge gateway, follow the steps below.

Select what applies to you:

I want to use the same WAN (internet) settings as the existing registration

Go to Fleet Manager > Devices and click on your device name.
Download your device's configuration file from the top-right corner. Click the arrowand select Download config file. If that option is not available, select See differences instead and then download the configuration that is In the Cloud .
Copy the configuration file onto a USB stick.
- Place it in the root directory.
- Make sure that the file name is exactly ixrouter.conf or router.conf.
Insert the USB stick into the edge gateway and power it on.
- It may take around 2 minutes to power on and register itself.
  IXrouter3 help
  - If the ACT LED does not start blinking blue quickly within 1 minute, double-check the file name or try a different USB stick.
  - If the ACT LED is not solid blue after 2 minutes, look up the description and solution of the LED status here: Troubleshooting - unable to connect your IXrouter to the IXON Cloud.
  - Alternatively, you can use the troubleshooting tools available on the local web interface.
  SecureEdge and SecureEdge Pro help
  - If the edge gateway is not registered after 2 minutes, view the home screen or go to Active errors for more information.
Once the device is online, remove the USB drive entirely or just rename/remove the configuration file.

I want to configure different WAN (internet) settings than the existing registration

Register your device again as you would with a new device.
- Note that it will not appear as a new device (yellow bar). Instead, it will come online as the existing registration.
Once the device is online, remove the USB drive entirely or just rename/remove the configuration file.

It's important that you make sure the configuration is correctly in sync. The local configuration is the up-to-date and correct configuration, so you'll need to import that into the IXON Cloud.

Go to Fleet Manager > Devices and click on your device name.
Open the sync optionsand select Import config from device.

There will likely still be a configuration difference, which is normal because the existing registration may have settings that were not yet pushed to the device. As a final step you'll need to push the configuration to the device to make sure the configuration is fully in sync.

Click on Push config to device.

I want to replace an IXagent with an edge gateway

Register your device as you would with a new device.
- Note that it will not appear as a new device (yellow bar). Instead, it will come online as the existing registration.
Once the device is online, remove the USB drive entirely or just rename/remove the configuration file.

It's important that you make sure the configuration is correctly in sync, because the edge gateway has more configuration options than the IXagent. The local configuration is the up-to-date and correct configuration, so you'll first need to import that into the IXON Cloud.

Go to Fleet Manager > Devices and click on your device name.
Open the sync optionsand select Import config from device.

Click on Push config to device.

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Recovery mode - Restore or replace an edge gateway

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Recovery-mode-Restore-or-replace-an-edge-gateway

Recovery mode - Restore or replace an edge gateway

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