After having registered a new Bosch Rexroth ctrlX IXON Cloud Connector, in the IXON Cloud it does not show a serial number for this device, but shows "dev" instead.

Potential causes:

• Older versions of the Bosch Rexroth ctrlX IXON Cloud Connector have a know bug that causes this issue under certain conditions. This was fixed in version 0.1.21.
• ctrlX CORE Virtual does not have a serial number. As such, no serial number can be shown for these (virtual) devices.

If you're using a ctrlX CORE Virtual, there is no solution. As explained above, they do not have a serial number.

If you're using a ctrlX CORE, re-register your IXON Cloud Connector using the following steps:

1. Set Recovery mode to Restore at your ctrlX CORE registration in IXON Cloud.
   • For instructions, see Recovery mode - Restore or replace an edge gateway.
2. Make sure that the ctrlX CORE has an internet connection.
   • The IXON Cloud Connector will use the network as it is provided by the ctrlX CORE. If multiple network interfaces are available, make sure the network interface that provides internet access has the highest priority. If the highest priority network interface does not have internet access, the IXON Cloud Connector will not be able to connect.
3. Uninstall the IXON Cloud Connector and also delete its files.
   • To delete its files, go to Home > Manage app data, open the options , and select File Viewer.
   • Navigate to the IXagent folder and delete all files in the folder.
4. Install the latest version of the Bosch Rexroth ctrlX IXON Cloud Connector from the ctrlX Store and register it to IXON Cloud.
   • For instructions, see Set up a Bosch Rexroth ctrlX IXON Cloud Connector.

Your ctrlX CORE should now be online again and registered as the existing registration, and it should now correctly have a serial number. If it still has the serial number "dev", make sure you've followed the instructions or try removing the IXON Cloud Connector from the IXON Cloud instead of using Recovery mode.