When trying to connect to an IXON edge gateway, the VPN connection is stuck on Connecting and does not change to Connected.

The VPN Client on your computer is unable to set up the VPN connection, but it continues to try. This can have various causes.

Try the following first. It may enable you to connect without further troubleshooting.

1. Make sure you have installed the 64-bit VPN Client, if you're on a 64-bit Windows system.
   • Open System Information and find your System Type. x64 means it's a 64-bit system whereas x86 means it's a 32-bit system.
       
   • There is no easy method to check which VPN Client version you have installed. If you are unsure, simply uninstall the IXON VPN Client from your system and install the 64-bit version.
2. Try Stealth mode.
   • This masks the VPN Client's VPN traffic as regular internet traffic (HTTPS) and may allow you to connect.
   • Stealth mode may have a marginal impact on performance. Though this if often not noticeable in practice.
   • Configurable in your VPN Client settings (https://localhost:9250/).
   • Once configured, try to connect again.
   • If you successfully connect, you can continue to use this workaround or proceed with the steps below to find and resolve the root cause. The latter is recommended to find a proper solution instead of using a workaround.
   • If you cannot connect, set VPN connection type to TCP and proceed with the steps below.
3. Try VPN connection type UDP.
   • This makes your VPN Client use a different port (1194) than with TCP (443) and may allow you to connect.
   • VPN connection type UDP does not negatively impact the performance or functioning of the edge gateway.
   • Configurable in your VPN Client settings (https://localhost:9250/).
   • Once configured, try to connect again.
   • If you successfully connect, you can continue to use this workaround or proceed with the steps below to find and resolve the root cause. The latter is recommended to find a proper solution instead of using a workaround.
   • If you cannot connect, set VPN connection type to TCP and proceed with the steps below.
4. Try disabling IPv6 in your system's network adapter settings.

The following solutions are situation dependent and may not all be relevant to you.

5. Check the proxy settings.
   • If incorrectly configured, it will prevent you from being able to connect.
   • If you do not use a proxy server, make sure that the Proxy Server setting is turned off.
   • If you do use a proxy server, make sure that the Proxy Server settings are configured correctly.
   • Configurable in your VPN Client settings (https://localhost:9250/).
6. If the above solution has not resolved the problem, a firewall is intentionally or unintentionally interfering with the VPN Client's connection attempts. Contact the local IT and explain the situation using the problem description at the beginning of this article. Also include the following support article, explaining how the VPN Client connects and listing potential firewall settings that are known to block or interfere: Ports, protocols, and servers used by the VPN Client.
   • Tip: use the IXON Check to test the local network and provide insights.