Introduction
Remote Access
Establish a VPN connection to your machine
VPN connect button is grey - I can't connect with VPN
VPN error: "Unexpected HTTP(S) response. (113 / 213 / 313)"
VPN error: "OpenVPN: OpenVPN encountered an error. (710)"
VPN error: "OpenVPN: initialization completed with errors. (741)"
VPN error: "OpenVPN: no TUN/TAP adapter available. (743)"
VPN error: "OpenVPN: exiting due to fatal error. (744)"
VPN error: "OpenVPN: reconnection attempt failed. (746)"
Troubleshooting mobile VPN issues
Switch VPN Remote Access on and off
Set up user access settings for VPN
Change the VPN server selection
Change the VPN connection to UDP or TCP
Connect via a censored network (stealth mode)
Give limited VPN access to one or more machine components using LAN Access Management
Give customers control over remote machine access with Access request and approval
Access request and approval FAQ
What are the VPN speeds of IXON edge gateways?
Tips to improve a slow connection
Remote control panel access using VNC EasyControl
VNC EasyControl doesn't work
Remote web interface access using HTTP EasyControl
HTTP EasyControl doesn't work
Remote engineering station access with RDP StationAccess
RDP StationAccess FAQ and known error messages
Remote SSH access with SSH StationAccess
SSH StationAccess FAQ
Remote camera view with RTSP LiveView
RTSP LiveView FAQ and known error messages
Remote web socket access using a WebSocket service
Record Web Access sessions with Session Recording
Session Recording FAQ
Connect to your machine
Can't connect to your machine - Issues and solutions
Connect to your machine using BACnet/IP
Connect to your machine using CODESYS
Connect to your ABB
Connect to your Allen-Bradley
Connect to your Beckhoff
Connect to your B&R
Connect to your Cognex
Connect to your Delta
Connect to your Doosan
Connect to your Eaton
Connect to your FANUC
Connect to your Heidenhain
Connect to your KEB inverter behind a Sigmatek PLC
Connect to your Lenze
Connect to your Mitsubishi
Connect to your Omron
Connect to your Omron using USB over IP
Connect to your Schneider
Connect to your SICK
Connect to your Siemens
Connect to your Sigmatek
Connect to your Stäubli
Connect to your machine from inside a Virtual Machine
Connect to your machine using USB over IP
USB over IP issues and solutions
Using IP cameras with IXON
Using serial converters with IXON
How do I allow the edge gateway through my network firewall? (ports, protocols, server allowlist)
How do I allow the VPN Client through my network firewall? (ports, protocols, server allowlist)
Test your network connection with IXON Check
IXON Check known error messages and solutions
IXON IP addresses mistakenly included in third-party IP blocklists
Networking explained
VPN, Configuration, and Data logging connections explained
Troubleshooting the VPN Remote Access connection
Local edge gateway diagnostics tools
Signal info on local web interface
Internet connection requirements for the edge gateway
What SIM card data plan do I need for my edge gateway?
How much data does my IXON edge gateway use?
Tips to reduce your edge gateway's data usage
See historical VPN data usage
Fleet Management
Connect your edge gateway to IXON Cloud
Intakeform local IT
What are registration profiles?
Automatically activate the edge gateway upon registering
Automatically apply a template when registering an edge gateway
How to allow local admins to register edge gateways in their own groups
Troubleshooting the IXrouter connection using LED status codes
Configure the LAN DHCP server
Configure the LAN Wi-Fi hotspot
LAN Wi-Fi hotspot functional details
How to sync time across your machine via the built-in NTP server
NTP server FAQ and known issues
Remotely access multiple LAN networks
Multiple LAN networks FAQ
Remotely access additional subnets using a VLAN-enabled switch
Enable UDP broadcast for PLC discovery
Change edge gateway details
Secure your SecureEdge Pro display with a lock code
Save and load edge gateway settings with device templates
How to grant users permission to manage their device templates with Group-Based Template Management
How do I add a device template to a group?
Add extra machine details with custom fields
How to use assets - Benefits and applications
Manage your assets with the asset library
Assets FAQ
Firmware upgrade - Important information and step-by-step guide
Firmware upgrade issues and solutions
Transfer an edge gateway to another company
How to give factories audit control over an edge gateway using Oversight
Send SecureEdge / SecureEdge Pro system messages to a syslog server
Track your machines with GPS
Factory reset an edge gateway
Recovery mode - Restore or replace an edge gateway
Remotely reboot your edge gateway
Remove an edge gateway
User Management
Change your language, localization, and time zone
Change your e-mail address
Reset or change your password
Why am I logged out every day / How do I stay logged in for longer?
How to enable or disable two-factor authentication (2FA)
I can't log in - No access to one-time password (2FA)
How to remove your user account
How to remove a company account
What is External Identity and Access Management?
SSO login on custom domain
SSO login on custom domain FAQ
Set up Microsoft Entra ID for SSO login in IXON Cloud
Set up Google Cloud for SSO login in IXON Cloud
Set up Okta for SSO login in IXON Cloud
Set up Keycloak for SSO login in IXON Cloud
Set up Salesforce for SSO login in IXON Cloud
How to enforce SSO login
Automatic user provisioning in IXON Cloud
Automatic user provisioning FAQ
Set up Microsoft Entra ID for automatic user provisioning in IXON Cloud
Customer Portal
Machine Data
Configure and use historical data logging
Historical data logging FAQ
Permanently delete logged data to make space in your managed metrics storage database
Permanent data removal FAQ
Datalogging to MQTT broker
MQTT broker FAQ
MQTT broker issues and solutions
Configure tags
Configure log triggers
Categorize machine data with data categories
Categorized machine data FAQ
Configure log items in the Alarms data category
Configure log items in the Settings data category
Configure log items in the States data category
Configure log items in the Wear Counters data category
Configure log items in the Metrics data category
Visualize your historical data
Visualize production counters in IXON Cloud
Export your data
E-mail your data as PDF reports
Analyze your data with the Power BI IXON connector
What are "data points per hour" and how are they used?
Export and import tags via CSV
Export and import log triggers via CSV
BACnet/IP data source setup
BACnet/IP data source issues and solutions
Digital Input (GPIO) data source setup
Digital Input (GPIO) data source issues and solutions
EtherNet/IP data source setup
EtherNet/IP data source issues and solutions
MELSEC data source setup
MELSEC data source issues and solutions
Modbus TCP data source setup
Modbus TCP data source issues and solutions
OPC UA data source setup
OPC UA data source issues and solutions
Plain-text TCP data source setup
Plain-text TCP data source issues and solutions
Siemens S7-300/400/1200/1500 data source setup
Siemens S7-300/400/1200/1500 data source issues and solutions
SMTP data source setup
SMTP data source issues and solutions
Universal Robots data source setup
Universal Robots data source issues and solutions
Export and import variables via CSV
Homepages, Device cards, Device pages, and Reports explained
How to organize pages, cards, and reports in the Studio
How to create dynamic cards, pages, and reports
List of available mustache tags
How to group pages on a device
How to translate your pages
Create, edit, and use Device pages
Create, edit, and use Cards
Create, edit, and use Reports
Create, edit, and use Homepages
How do I transfer a page, card, or report to another company?
How to grant users permission to manage their device pages, cards, and reports in Studio with Group-Based Studio Access
How do I add a page, card, or report to a group?
How to use factors in Live Data and Historical data
Notifications
Configure and use Alarms & Notifications
Alarms & Notifications FAQ
Configure alarm triggers
How to filter notifications
How to turn off mobile notifications
IXON Cloud notifications FAQ
Receive a notification when your edge gateway loses connection
Receive a notification when your PLC is no longer connected
How to send e-mails from your machine
Expand on notifications: SMS, call, and more, using webhooks
Webhook message content explained
Export and import alarm triggers via CSV
Hardware
Open Innovation
The IXON Cloud API explained
API access with API Service Accounts instead of user accounts
The Edge Gateway API explained
Develop custom functionality using the App Engine
Build apps on IXON Cloud with Claude Code
Integrating IXON Remote Access into your IoT Portal
Deploy Docker containers from the IXON Cloud using Edge App Management
Edge App Management FAQ
Edge App status and error info
Which ports are reserved system ports and cannot be used by Docker containers or Edge Apps
Security and Availablility
Release Notes
Knowledge
The IXrouter's cellular connection disconnects spontaneously
How to create an edge gateway log file for troubleshooting purposes
SecureEdge and SecureEdge Pro feature gap
Error: “Rate limit active” or “Device is blocked”
Running custom Docker applications on the SecureEdge Pro
Invite or alarm e-mail was not received
502 Bad Gateway error when opening an HTTP service to a Siemens LOGO!
No BACnet/IP data after upgrading to firmware 3.29 or higher