You have installed the InfluxDB app from the Marketplace on your SecureEdge Pro, then have added an HTTP service for the InfuxDB's web server, and using that HTTP service you're trying to download a backup of your InfluxDB database. That is failing.

With large amounts of data, downloading the backup make take longer and eventually run into a timeout (at 60 seconds).

There are two available solutions:

1. Use VPN instead of HTTP EasyControl.
   • Set up a VPN connection, enter the IP address and port of the HTTP service in a new browser tab, and download the backup from there.
2. Download .tar file instead of the .csv file.
   • You will need to run an influxdb database locally on your laptop and import the .tar file in there to essentially run a copy of the influxdb locally on your laptop.