A VPN connection allows you to access your machine as if you are on-site. You can connect to your edge gateway from a computer (this article) or mobile. Once you have a VPN connection, you can access your machine using your development and other software.

• Connect on desktop
• Connect on mobile

Connect on desktop

1. Go to Portal > Devices and find your edge gateway.
   • Users with access to the Fleet Manager can also connect there.
2. Click on the Connect button.
   • If you do not see a connect button, please contact the platform administrator of your IXON Cloud company. You may not have the required access or permission or the setting Show in device overview on web may not be enabled in the VPN service settings.
   • If you do not have the IXON VPN Client installed yet, you will be prompted to do so. For more information, see VPN Client installation and uninstallation.
   • If your computer is located in a country that doesn't allow VPN connections (e.g. China), you'll have to enable stealth mode in your VPN Client settings.
   • If your computer's internet connection passes through a proxy server, you'll have to enter your proxy server details in your VPN Client settings. If you are unsure, please contact the local IT administrator.
   • If you still cannot connect, you should see an error message at the bottom. Search for that error message on our support website to find the appropriate support article.
3. In the bottom right, your VPN connection status will be displayed. Initially showing Connecting.
    
4. Shortly after, it will change to Connected.
    
5. Once you're connected, you can proceed to Connect to your machine.

Connect on mobile

1. Install the IXON Portal mobile app for iOS or Android.
2. Find your edge gateway and click on the Connect button.
   • If you do not see a connect button, please contact the platform administrator of your IXON Cloud company. You may not have the required access or permission or the setting Show in device overview on mobile may not be enabled in the VPN service settings.
   • If you are unable to connect, see Troubleshooting mobile VPN issues.
3. Once you're connected, you can can switch to another app on your smartphone to connect to the machine. The VPN connection stays active in the background.