By default the VPN Client installer does not generate a log file. If the installation fails, you can generate an installation log for your IT to investigate why the installation fails on your system.

To run the VPN Client installer and generate a log on Microsoft Windows:

1. Open Command Prompt and navigate to the folder where you have downloaded the VPN Client installer.

   cd /path/to/installer

2. Execute the installer and generate a log. Make sure that the installer file name is correct.

   msiexec /i VPN_Client-x64_en-US.msi /lvx* VPN_Client-x64_en-US_Install.log

   If you wish to create a log of the uninstallation, replace /i with /x.
3. Hand over the log to your IT for investigation why the installation fails on your system.