Live data components stay empty or show no data

2 Feb 2026
Knowledge

Problem

Live data components in the Portal do not show any data and stay empty.

Cause

The IXON Cloud sets up a WebSocket connection to send you live data. That connection may be getting blocked.

If you see Data logging error at the top, check this article instead: Error on Device page: "Data logging error"

Solution

Contact your IT and make sure that the following connection is not being blocked.

Port	Transport protocol	Application protocol
443	TCP	WebSocket

Title

Live data components stay empty or show no data

URL Name

Live-data-components-stay-empty-or-show-no-data

Live data components stay empty or show no data

Introduction

Remote Access

Fleet Management

User Management

Customer Portal

Machine Data

Notifications

Hardware

Open Innovation

Security and Availablility

Release Notes

Knowledge

Live data components stay empty or show no data

New Section

Properties

Introduction

Getting Started

Remote Access

VPN connection

VPN Client

Web Access

Connect to your machine

Connection details

M2M Cloud Cluster

Fleet Management

Edge gateway registration

IXagent registration

WAN Settings

LAN Settings

Edge gateway firewall

General device settings

User Management

Setup

Invite and manage users

My account

External Identity And Access Management

Customer Portal

Custom login page and homepages

White labeling

Machine Data

Live Data

Historical Data

Data Source protocols

Pages, cards, and reports

Components

AI assistant

Notifications

Alarms & Notifications

Hardware

Edge gateways and accessories

Open Innovation

Custom development

Marketplace

Security and Availablility

Security

Availability

Release Notes

IXON Cloud

Knowledge

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