Product Lifecycle Policy

3 Apr 2026
Knowledge

Description

This policy aims to clarify what you can expect from us and our edge gateways, so you can make the most out of them. IXON categorizes their edge gateways into different life cycles: Active, End of Life, and Obsolete. IXON strives to create edge gateways intended for extended market presence. We also strive to remain state of the art, which is why from time to time we introduce a new edge gateway. However, that also means that other edge gateways become obsolete after some time.

Status	Definition
Active	Active product with full support: Production Sale Maintenance Product support
End of Life	Dates for end of production, sales, maintenance, and product support have been set. The end of product support date is, as a general rule, placed at least 5 years after the End of Life notification. Customers are notified at least 6 months before the end of production date.
Obsolete	The product is no longer sold or maintained. Support is limited or stopped completely.

Status

Definition

Active

Active product with full support:

Production
Sale
Maintenance
Product support

End of Life

Dates for end of production, sales, maintenance, and product support have been set. The end of product support date is, as a general rule, placed at least 5 years after the End of Life notification. Customers are notified at least 6 months before the end of production date.

Obsolete

The product is no longer sold or maintained. Support is limited or stopped completely.

SecureEdge Pro: Active

The SecureEdge Pro is one of IXON’s current and running edge gateways; the end of life hence has not been reached and milestone dates are not yet available.

Milestone	Definition	Date
End of Production	The last-possible date that IXON will produce the product.	N/A
End of Sale	The last date to order the product through IXON. The product is no longer for sale after this date.	N/A
End of Maintenance	The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product.	N/A
End of Product Support	The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore.	N/A

SecureEdge: Active

The SecureEdge is one of IXON’s current and running edge gateways; the end of life hence has not been reached and milestone dates are not yet available.

Milestone	Definition	Date
End of Production	The last-possible date that IXON will produce the product.	N/A
End of Sale	The last date to order the product through IXON. The product is no longer for sale after this date.	N/A
End of Maintenance	The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product.	N/A
End of Product Support	The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore.	N/A

IXrouter3: Active

The IXrouter3 is one of IXON’s current and running edge gateways. The end of life hence has not been reached and milestone dates are not yet set. Production and sales of some IXrouter3 models have been discontinued. IXON will continue to deliver product support for these discontinued models, with no end date for product support having been set. All IXrouter3 models will continue to receive updates.

Milestone	Definition	Date
End of Production	The last-possible date that IXON will produce the product.	N/A
End of Sale	The last date to order the product through IXON. The product is no longer for sale after this date.	N/A
End of Maintenance	The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product.	N/A
End of Product Support	The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore.	N/A

All discontinued IXrouter3 models and their replacements are listed below.

Model	Type	Replacement
IX2401	3G	IXrouter3 4G/LTE Global (IX2405)
IX2402	4G-E	IXrouter3 4G/LTE Global (IX2405)
IX2403	4G-A	IXrouter3 4G/LTE Global (IX2405)
IX2404	4G-C	IXrouter3 4G/LTE Global (IX2405)
IX2412	4G-E & Wi-Fi	IXrouter3 4G/LTE Global & Wi-Fi (IX2415)

IXrouter2: Obsolete

Milestone	Definition	Date
End of Production	The last-possible date that IXON will produce the product.	May 1st, 2018
End of Sale	The last date to order the product through IXON. The product is no longer for sale after this date.	May 1st, 2018
End of Maintenance	The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product.	May 1st, 2023
End of Product Support	The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore.	May 1st, 2023

All discontinued IXrouter2 models and their replacements are listed below.

Model	Type	Replacement
IX2101	Ethernet	IXrouter3 Ethernet (IX2400)
IX2102	3G	IXrouter3 4G/LTE Global (IX2405)
IX2103	Ethernet 5-ports	IXrouter3 Ethernet (IX2400)
IX2104	3G 5-ports	IXrouter3 4G/LTE Global (IX2405)
IX2105	4G-E	IXrouter3 4G/LTE Global (IX2405)
IX2106	4G-A	IXrouter3 4G/LTE Global (IX2405)
IX2107	4G-C	IXrouter3 4G/LTE Global (IX2405)

IXrouter1: Obsolete

Milestone	Definition	Date
End of Production	The last-possible date that IXON will produce the product.	May 1st, 2017
End of Sale	The last date to order the product through IXON. The product is no longer for sale after this date.	May 1st, 2017
End of Maintenance	The last date that IXON may release any final software updates or bug fixes. After this date, IXON will no longer develop, repair, maintain, or test the product.	January 1st, 2021
End of Product Support	The last date to receive product support. After this date, the product can still be used, but no technical assistance will be provided anymore.	January 1st, 2021

The IXrouter1 has been replaced by the IXrouter3 Ethernet (IX2400).

Title

Product Lifecycle Policy

URL Name

Product-Lifecycle-Policy

Product Lifecycle Policy

SecureEdge Pro: Active

SecureEdge: Active

IXrouter3: Active

IXrouter2: Obsolete

IXrouter1: Obsolete

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SecureEdge Pro: Active

SecureEdge: Active

IXrouter3: Active

IXrouter2: Obsolete

IXrouter1: Obsolete

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