Some parts of the Schneider EcoStruxure web server are left blank or do not load when using HTTP EasyControl. This varies per device and web server.

This has been observed with EcoStruxure Building Operation 2024 WebStation version 6.0.4.90, but may also occur with other versions.

The Schneider EcoStruxure web server is observed to have very long load times, which can exceed the 50s timeout period of HTTP EasyControl. This timeout cannot be configured or changed. Please note that 50s is considered a very long time in terms of waiting for a web server response.

Additionally, it has been observed that even when the web server does respond in time, the browser still sometimes does not show the full information. That behavior has also been observed when accessing the web server over VPN and thus can be concluded as being caused by something on the web server itself.

Unfortunately, there is no full solution to this. We recommend that you first contact Schneider for assistance with this issue.

1. Contact Schneider regarding this issue and share the information in this support article.

Alternatively, you can access the web server over VPN for a largely improved experience. Note that, as explained under "Cause", some parts of the web server may still not fully load.

2. Set up a VPN connection to your edge gateway.
3. Open a new browser tab and enter the Schneider's IP address.
   • Tip: You can simplify this step by adding a Text Note component on your Device page or Card. In that component you can add instructions and a clickable link to your Schneider's IP address.