Check that the data source is configured correctly and the UR robot is connected and powered on and that it is sending data to the edge gateway while you are running the test. If you are still getting a timeout error, contact your IT to make sure the test is not blocked. The test sets up an outgoing connection from your computer to the edge gateway using:

Direction	Port	Transport protocol	Application protocol
Outbound	443	TCP	WebSocket

This error appears on the IXON Connector page on the UR robot.

The IP address entered on the IXON Connector page in the UR robot is not the same as the edge gateway's LAN IP address.

This error appears on the IXON Connector page on the UR robot.

This error message means the URCap cannot communicate with the Plain-text TCP data source in the edge gateway. Common causes are:

• The Plain-text TCP data source has not yet been created. Follow the steps starting at Add a data source.
• The Plain-text TCP data source has not yet been pushed to the edge gateway. Don't forget the final step in Add variables.
• The Plain-text TCP data source has not been configured correctly:
  • the entered IP address does not match the IP address of the UR robot.
  • the password does not match the password on the IXON Connector page on the UR robot.

This error appears on the IXON Connector page on the UR robot.

This error message means that the Logging part of the URCap is not the same as in the IXON Cloud. Common causes are:

• The Plain-text TCP data source has not been configured correctly:
  • the built-in variables have not yet been imported. This is required even if you don't intend to use any of the built-in variables.
  • the variables that you added to the IXON - Variable Logger node in the UR robot have not all been added to the data source in the IXON Cloud yet.
  • the variables have an incorrect data type or setting.