Webhook message content explained

3 Mar 2026
Knowledge

Description

If you're using a webhook to automatically send notifications to a third party application, that message has a specific format. This article explains the content of such a webhook message and also provides some examples.

Content details

HTTP headers	Description
User-Agent	This will always contain the webhooks version (e.g. WebHooks v1.0) to indicate that the sending party (IXON) is a webhook system.
X-Webhook-Id	A unique ID for the webhook trigger (format UUIDv4). It can be used to make sure that multiple POST requests for the same trigger are only handled once.
Content-Type	The data-type of the request, which is JSON.
Property	Description
shortContent	The subject of the notification message. Localized and translated, based on your profile's Localization settings.
rawShortContent	Raw content of shortContent. Not localized (date/time in ISO 8601 format and UTC) and not translated (English).
longContent	This is the information from the Instructions-field, which is configured on the Alarm trigger. Localized and translated, based on your profile's Localization settings.
rawLongContent	Raw content of longContent. Not localized (date/time in ISO 8601 format and UTC) and not translated (English).
userId	The ID of the user, which can be found in the URL of the page when editing the user under Portal > Users.
userName	The name of the user, which can be found under Portal > Users.
companyId	The company ID, which can be found under Admin > Identity > Identity.
companyName	The company name, which can be found under Admin > Identity > Identity.
extraInfo	This property contains the value of the variable at the moment the alarm was triggered. It also shows the Device ID and Device name. Localized and translated, based on your profile's Localization settings. Note that the keys "Device ID" and "Device name" themselves are translated to your language (e.g. translated to Dutch it'd be "Apparaat ID" and "Apparaatnaam").
rawExtraInfo	Raw content of extraInfo. Not localized (date/time in ISO 8601 format and UTC) and not translated (English).
alarmRateLimitTill	If the alarm is triggered too often, it is stopped until this time. Localized based on your profile's Localization settings.
rawAlarmRateLimitTill	Raw content of alarmRateLimitTill. Not localized (date/time in ISO 8601 format and UTC).
createdOn	The date and time the alarm is triggered, which is in ISO 8601 format.
systemLabel	The type of the message. E.g. alarm-medium indicates a Medium priority alarm, which is configured in the Alarm trigger.

POST message example

{
  "Timestamp": "2024-03-27T08:28:08.486719Z",
  "Method": "POST",
  "RemoteAddr": "127.0.0.1:20095",
  "ID": 6551045966659584,
  "Headers": {
    "Accept": [
      "application/json, application/xml, application/html;q=0.9, */*;q=0.8"
    ],
    "Accept-Encoding": [
      "gzip"
    ],
    "Content-Length": [
      "525"
    ],
    "Content-Type": [
      "application/json"
    ],
    "Forwarded": [
      "for=\"64.227.71.156\";proto=https"
    ],
    "Traceparent": [
      "00-0d7d99d9b82371caa4f440b082293956-141ab67042e72b9e-00"
    ],
    "User-Agent": [
      "Webhooks v1.0"
    ],
    "X-Cloud-Trace-Context": [
      "0d7d99d9b82371caa4f440b082293956/1448670823428074398"
    ],
    "X-Forwarded-For": [
      "64.227.71.156, 169.254.1.1"
    ],
    "X-Forwarded-Proto": [
      "https"
    ],
    "X-Google-Apps-Metadata": [
      "domain=gmail.com,host=ptsv2.com"
    ],
    "X-Webhook-Id": [
      "1de77933-698f-45d0-b52f-702087177e7c"
    ]
  },
  "FormValues": {},
  "Body": "{\"shortContent\": \"VPN turned to ON of Packager was triggered at 27-03-2024 10:27\", \"rawShortContent\": {\"__template__\": \"{alarmName} of {agentName} was triggered at {occurredOn}\", \"alarmName\": \"VPN turned to ON\", \"agentName\": \"Packager\", \"occurredOn\": \"2024-03-27T08:27:08Z\"}, \"longContent\": \"Instructions: VPN is turned on because the switch is turned on\", \"rawLongContent\": {\"__template__\": \"Instructions: {instructions}\", \"instructions\": \"VPN is turned on because the switch is turned on\"}, \"userId\": \"nmFdkBhI8eoi\", \"userName\": \"IXON Engineer\", \"companyId\": \"8040-7659-1181-9782-2274\", \"companyName\": \"IXON Support Testing\", \"extraInfo\": {\"Device ID\": \"Ss80MfTQt1p7\", \"Device name\": \"Packager\", \"digital input\": \"True\", \"Alarm rate limited\": \"27-03-2024 10:27\"}, \"rawExtraInfo\": {\"Device ID\": \"Ss80MfTQt1p7\", \"Device name\": \"Packager\", \"digital input\": \"True\", \"Alarm rate limited\": \"2024-03-27T08:27:08Z\"}, \"alarmRateLimitTill\": \"27-03-2024 10:28\", \"rawAlarmRateLimitTill\": \"2024-03-27T08:28:08Z\", \"createdOn\": \"2024-03-27T08:27:08+00:00\", \"systemLabel\": \"alarm-low\"}",
  "Files": null,
  "MultipartValues": null
}

POST message body in JSON format

{
  "shortContent": "VPN turned to ON of Packager was triggered at 27-03-2024 10:27",
  "rawShortContent": {
    "__template__": "{alarmName} of {agentName} was triggered at {occurredOn}",
    "alarmName": "VPN turned to ON",
    "agentName": "Packager",
    "occurredOn": "2024-03-27T08:27:08Z",
  },
  "longContent": "Instructions: VPN is turned on because the switch is turned on",
  "rawLongContent": {
    "__template__": "Instructions: {instructions}",
    "instructions": "VPN is turned on because the switch is turned on",
  },
  "userId": "nmFdkBhI8eoi",
  "userName": "IXON Engineer",
  "companyId": "8040-7659-1181-9782-2274",
  "companyName": "IXON Support Testing",
  "extraInfo": {
    "Device ID": "Ss80MfTQt1p7",
    "Device name": "Packager",
    "digital input": "True",
    "Alarm rate limited": "27-03-2024 10:27",
  },
  "rawExtraInfo": {
    "Device ID": "Ss80MfTQt1p7",
    "Device name": "Packager",
    "digital input": "True",
    "Alarm rate limited": "2024-03-27T08:27:08Z",
  },
  "alarmRateLimitTill": "27-03-2024 10:28",
  "rawAlarmRateLimitTill": "2024-03-27T08:28:08Z",
  "createdOn": "2024-03-27T08:27:08+00:00",
  "systemLabel": "alarm-low"
}

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Webhook message content explained

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