Connect via a proxy server

5 Nov 2026
Knowledge

Description

Supported hardware

SecureEdge and SecureEdge Pro, firmware 2026.10 and up (upgrade)
IXrouter3

If you are connected to a proxy server for your internet connection, you'll have to configure the edge gateway to connect via that proxy server as well. The local IT department will know if this is the case and can provide you with the necessary information.

Select what applies to you:

My edge gateway is currently offline
My edge gateway is currently online

My edge gateway is currently offline

If the edge gateway is offline, you can change the configuration using the methods below.

Configuration file on USB stick
Local web interface

Configuration file on USB stick

Create a configuration file just like you would for a new edge gateway and then apply the configuration using a USB flash drive.

Create a configuration file at Fleet Manager > Tools and at step Internet, at HTTP Proxy, select Connect through a proxy server and enter the required information. Select your edge gateway model for details:
SecureEdge and SecureEdge Pro
- Proxy settings are used system-wide. Meaning for wired, wireless, and cellular connections.
- If failover is configured as well, a connection type that is unable to reach the configured proxy server, will be lowered in priority. This potentially affects the connection priority, deviating from the configured failover internet priority.
- The Address field accepts both IP addresses and hostnames.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.
IXrouter3
- Proxy settings are only used for wired connections.
- The Address field only accepts IP addresses. It is not possible to configure a hostname.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.
Download the configuration file and apply it just like you would with a new edge gateway.
- Note that the edge gateway will not appear as a new device. Instead, it will just come online under its existing registration.
- For detailed instructions, see Connect your edge gateway to IXON Cloud.

You have now made the changes in the edge gateway, but these are not yet present in the IXON Cloud. You will need to import these changes to the IXON Cloud to avoid unwanted configuration changes later on.

Wait for the edge gateway to come back online.
Go to Fleet Manager > Devices and click on your device name.
Open the sync optionsand select Import config from device.

Local web interface

Supported hardware

SecureEdge and SecureEdge Pro, firmware 2026.10 and up (upgrade)
IXrouter3, firmware 3.19 and up (upgrade)

To configure proxy settings via the local web interface, select your edge gateway model:

SecureEdge and SecureEdge Pro

Connect your computer to one of the LAN ports.
- The local web interface is not accessible from the WAN side (Cloud port and also OT/LAN port when it's configured as WAN2).
Open a new browser tab, go to the edge gateway's LAN IP address, and log in.
- The default LAN IP address is 192.168.140.1.
- Make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
- The default username is admin.
- The default password (PW) is printed on the side of the edge gateway.
- The number of login attempts is limited per time window, in compliance with cybersecurity standard IEC 62443-4-2. By default, the number of login attempts is limited to 5 per 1 minute, replenishing a login attempt every 1 minute. We recommend you configure this to align with your corporate security policy. Do so by logging in and going to Administration > Authentication.
- You can change the password by logging in and going to Administration > Change password.
Go to Network > WAN.
At Internet proxy, enter the required information.
- Proxy settings are used system-wide. Meaning for wired, wireless, and cellular connections.
- If failover is configured as well, a connection type that is unable to reach the configured proxy server, will be lowered in priority. This potentially affects the connection priority, deviating from the configured failover internet priority.
- The Address field accepts both IP addresses and hostnames.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.
Click on Submit changes.

Wait a moment for the edge gateway to report its new configuration to the IXON Cloud. This usually takes less than a minute.
Go to Fleet Manager > Devices and click on your device name.
Open the sync optionsand select Import config from device.

IXrouter3

Connect your computer to one of the LAN ports.
- The local web interface is not accessible from the WAN side (Internet port).
Open a new browser tab and go to the edge gateway's LAN IP address.
- The default LAN IP address is 192.168.27.1.
- Make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
Go to Configuration and log in.
- The default password (PW) is printed on the side of the edge gateway.
- If there is no password printed on the side, this edge gateway was manufactured before the local web interface was created. That means it does not have a password and you cannot proceed using this method. Instead, use the USB stick method. Additionally, once the edge gateway is online and has a VPN connection, we can configure a password for you. Please then contact us by granting us support access at Fleet Manager > Tools and tell us the serial number of the edge gateway.
- If you enter an incorrect password multiple times in a row, you'll need to wait roughly 5 minutes before you can try again. The number of attempts is limited to 5 attempts per 5 minutes.
- You can change the password by logging in and going to Account in the bottom left corner.
Under Internet Proxy, enter the required information.
- Proxy settings are only used for wired connections.
- The Address field only accepts IP addresses. It is not possible to configure a hostname.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.
If you haven't already, Apply your settings.

Wait a moment for the edge gateway to report its new configuration to the IXON Cloud. This usually takes less than a minute.
Go to Fleet Manager > Devices and click on your device name.
Open the sync optionsand select Import config from device.

My edge gateway is currently online

If the edge gateway is online, you can make the changes in the IXON Cloud and push them to the edge gateway.

Select your edge gateway model:

SecureEdge and SecureEdge Pro

Go to Fleet Manager > Devices and click on your device name.
Go to Network > WAN.
At Proxy server, click Edit.
- Proxy settings are only available for wired connections.
Select Connect through a proxy server and enter the required information.
- Proxy settings are used system-wide. Meaning for wired, wireless, and cellular connections.
- If failover is configured as well, a connection type that is unable to reach the configured proxy server, will be lowered in priority. This potentially affects the connection priority, deviating from the configured failover internet priority.
- The Address field accepts both IP addresses and hostnames.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.

You have now made the changes in the IXON Cloud, but these are not yet active in your device. You will need to push your changes to your device for them to take effect.

Temporary disconnect

After this next step, the config push, the device may temporarily disconnect and LAN communication may be temporarily interrupted while it's applying the new settings. This only takes a moment.

Click on Push device config in the top right corner.

IXrouter3

Go to Fleet Manager > Devices and click on your device name.
Go to Network > WAN.
At the wired connection, click Edit.
- Proxy settings are only available for wired connections.
Enable Connect through a proxy server and enter the required information.
- Proxy settings are only used for wired connections.
- The Address field only accepts IP addresses. It is not possible to configure a hostname.
- If you're unsure what to enter, please contact the local IT administrator. They should be able to provide you with the necessary information.

You have now made the changes in the IXON Cloud, but these are not yet active in your device. You will need to push your changes to your device for them to take effect.

Temporary disconnect

After this next step, the config push, the device may temporarily disconnect and LAN communication may be temporarily interrupted while it's applying the new settings. This only takes a moment.

Click on Push device config in the top right corner.

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Connect via a proxy server

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