The edge gateway's internal log may contain useful information for troubleshooting purposes. Due to the raw nature of the log file, the log is mainly intended for Support and advanced users.

By default, the supported edge gateways do not retain their internal log: It will only contain a limited amount of events and is cleared when its rebooted. To enable persistent logging:

1. Make sure your edge gateway meets the supported hardware at the top of this article.
2. Connect locally to one of the LAN ports of the edge gateway or set up a VPN connection.
   • The local web interface is not accessible from the WAN side (Cloud port and also OT/LAN port when it's configured as WAN2).
3. Open a new browser tab, go to the edge gateway's LAN IP address, and log in.
   • The default LAN IP address is 192.168.140.1.
   • If you're connecting locally, make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
   • The default username is admin.
   • The default password (PW) is printed on the side of the edge gateway.
   • The number of login attempts is limited per time window, in compliance with cybersecurity standard IEC 62443-4-2. By default, the number of login attempts is limited to 5 per 1 minute, replenishing a login attempt every 1 minute. We recommend you configure this to align with your corporate security policy. Do so by logging in and going to Administration > Authentication.
   • You can change the password by logging in and going to Administration > Change password.
4. Go to Logs.
5. Under Persistent logging, set a duration and then enable persistent logging.
   • Once the duration has expired or the logging is manually disabled, all persistent logs are immediately removed.
   • Make sure to set a duration that is long enough for the issue to occur and to download the log(s) before the duration expires. If the duration is too short, you may need to repeat the process.
   • Persistent logging is automatically enabled for 24 hours after a software-initiated reboot: via the display, local web interface, or IXON Cloud.
     • Disconnecting and reconnecting the power does not enable persistent logging.