Local edge gateway diagnostics tools

28 Oct 2026
Knowledge

Description

Supported hardware

~~SecureEdge and SecureEdge Pro~~ (not supported)
IXrouter3, firmware 3.22 and up (upgrade)

The edge gateway's local web interface gives advanced users tools to troubleshoot the edge gateway's network connection.

Select your edge gateway model:

IXrouter3

Connect your computer to one of the LAN ports.
- The local web interface is not accessible from the WAN side (Internet port).
Open a new browser tab and go to the edge gateway's LAN IP address.
- The default LAN IP address is 192.168.27.1.
- Make sure that your laptop has an IP address in the same range. You may need to configure this manually. There are many online guides on this if you need a step by step guide.
Go to Diagnostics and log in.
- The default password (PW) is printed on the side of the edge gateway.
- If there is no password printed on the side, this edge gateway was manufactured before the local web interface was created. That means it does not have a password and you cannot proceed using this method. Instead, use the IXON Cloud method. Additionally, once the edge gateway is online and has a VPN connection, we can configure a password for you. Please then contact us by granting us support access at Fleet Manager > Tools and tell us the serial number of the edge gateway.
- If you enter an incorrect password multiple times in a row, you'll need to wait roughly 5 minutes before you can try again. The number of attempts is limited to 5 attempts per 5 minutes.
- You can change the password by logging in and going to Account in the bottom left corner.

Below is an overview of the available tools. Some networking knowledge is required to effectively use the tools provided.

Tool	Description
Ping	Basic connectivity test.
Traceroute	If the ping fails, test at which network node the connection fails.
Nslookup	DNS test.
Route	Prints the edge gateway's current routing table.
Ifconfig	Prints the edge gateway's current network interfaces. Overview below. br-lan = LAN Wired eth0.1 = Physical LAN Wired eth0.2 = Physical WAN Wired lo = Localhost mlan0 = WAN Wi-Fi tap0 = VPN uap0 = LAN Wi-Fi hotspot wwan0 = WAN Cellular
Detected devices	Lists all devices connected to the LAN of the edge gateway using multiple methods of detection (ARP, DHCP IP leases, and configured static IP leases). The list is retained so long as the edge gateway remains powered on. The status circle indicates whether the connected device had any network activity in the last 5 minutes.
Network traffic	Provides network traffic statistics of each interface over the past 24 hours. Only active network interfaces are displayed.

Title

Local edge gateway diagnostics tools

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Local-edge-gateway-diagnostics-tools

Local edge gateway diagnostics tools

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Local edge gateway diagnostics tools

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